The Water Damage Restoration Process

When our SERVPRO company performs water damage repairs to your Austin home or business, we go through an extensive and thorough process, using scientific principles, to ensure your Austin property is restored properly. After you call us, we assess the situation. Whether the water damage was caused by flooding, storms, leaks, appliances, burst pipes, water from fire damage, or if you're suffering from other types of water damage in need of repair, can influence the solution and process slightly, however we do follow a basic set of steps in performing all types of water damage repair, and we've outlined these below.

Our SERVPRO team consists of certified and trained water damage specialists with the experience to handle all your residential and commercial water extraction, water removal and water damage cleanup needs. We have an excellent reputation among Austin SERVPRO companies, and being a SERVPRO franchise, we have access to national resources, so there is no job too big for us to handle.

By using only top of the line equipment and scientific drying principles, we help see to it that mold doesn't become an issue in your Austin property. However, if your Austin water damage does involve mold issues, we offer mold removal or to be precise, mold remediation services. Read about the differences between mold remediation and mold removal here. We also offer residential cleaning services Austin and commercial cleaning services in Austin.

Read more about the our 6 step water damage repair process below.

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Every water damage event is a little different and requires a unique solution, but the general process stays the same. You can click on any of the steps below to learn more about that process.

Step 1 - Emergency Contact

The restoration process begins when you call us. Our representative will guide you through the crisis and may ask several questions to help us better understand the equipment and resources.

Step 2 - Inspection and Water Damage Assessment

We determine the scope of your water damage at this stage. We inspect and test to determine the extent of damage and how far the moisture has traveled to ensure proper and complete restoration.

Step 3 - Water Removal / Water Extraction

The water removal process begins almost immediately and removes the majority of the water. We use powerful pumps and vacuum units to quickly remove hundreds or thousands of gallons from your property, which helps prevent secondary water damage and mold growth.

Step 4 - Drying and Dehumidification

We use specialized equipment to remove the remaining water that is harder to access. Our Professionals will use room measurements, temperature, and relative humidity to determine the optimal number of air movers and dehumidifiers needed to dry your home or business.

Step 5 - Cleaning and Sanitizing

We clean all of the restorable items and structures damaged by the water. We are adept at cleaning contents using a number of techniques. Our professionals are trained to provide sanitizing treatments and to remove odors and deodorize your property.

Step 6 - Restoration

Restoration is the process of restoring your home or business to its pre-water damage condition. Restoration may involve minor repairs, such as replacing drywall and installing new carpet, or may entail major repairs, such as the reconstruction of various areas or rooms in a home or business.

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