Step 1: 24 Hour Emergency Contact 

Beginning the Water Damage Repair Process

The water damage repair & restoration process begins when you first make contact with our SERVPRO company. If your issues begin in the middle of the night in Austin, you don't have to worry, because SERVPRO of East Central Austin is available 24/7 for any water emergencies you may have, big or small. In fact, we urge you not to wait until the morning to call us. The thing to remember is when dealing with any type of water damage, taking immediate action is always your best course, before the issue becomes more problematic. Believe it or not, even a relatively small amount of time, such as a few hours, can greatly impact the severity of the problem.

Our SERVPRO team consists of highly trained and certified water damage professionals, who can assist you throughout the repair process, including performing any necessary water removal / water extraction, along with the subsequent repairs and Austin water damage restoration needed for your home or business. If there is mold from your water damage, we can perform a mold inspection along with any necessary mold remediation.

Our repair & restoration emergency services are in place so you can put your mind at ease. Should you be in need of emergency water damage repair, our SERVPRO company is here to help. Whether your water damage resulted from flooding, leaks, storm damage, fire damage, or whatever the case may be, call us 24/7 to assist: 512-420-9886.

We Answer the Phone Ready to Help
Call Today - (512) 420-9886

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Downtown and East Central Austin has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment