Recent Water Damage Posts

Water Damage In Downtown and East Central Austin

4/3/2023 (Permalink)

Water damage in your property needs quick attention. When storms hit the Austin area, flooding becomes a possibility. If you do not address the damage to the structure quickly, you could end up with serious issues like mold in your home. Self-mitigating water damage can be tricky. The best solution is to call our certified professional at SERVPRO of Downtown and East Central Austin.

Did you know it only takes 1-2 inches of water intrusion to damage your property?

First step to restoring your home or business after a water damage event is to take action quickly. Immediate action can help immensely in salvaging and restoring your belongings and property, including the drywall and flooring in your home or business. It is important to note how quickly water can permanently damage organic material. Unfortunately, it is only a matter of hours before your property can be left with irreversible water damage. If our certified SERVPRO professionals are called immediately, we can respond quickly and often save and restore water damage and lessen the chance of secondary issues such as mold growth. 

After arriving, our certified professionals will do a thorough inspection with our moisture readers to determine the extent of and where there is potential for water damage and how far the moisture has traveled. Once assessed, our production team will use heavy duty water extractors (powerful pumps and vacuum units) capable of removing hundreds or thousands of gallons of water to pump out standing water and areas of property saturated with water.  

Water Damage Repair and Restoration

SERVPRO of Downtown and East Central Austin is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more. SERVPRO of Downtown and East Central Austin arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

SERVPRO of Downtown and East Central Austin (512) 420-9886

How to Limit Water Damage in Your Home

1/27/2022 (Permalink)

Technician with equipment SERVPRO of East Central Austin

Water emergencies happen everyday and there are ways to prevent additional damage if this should occur in your home or business.

Always remember it’s important to stop the water as soon as possible. Turn off the water shut off when you notice a pipe has broken, even if you do not know where the water is coming from. Once the main water switch is off, the pipes will need to be drained. This is where you call a professional.

Once a plumber has located the broken pipe and inspected the damage, they will repair the pipe by either fixing a rupture or crack depending on the mending material that is chosen.

This is where you call us in to repair any water damage that has occurred during the unfortunate pipe burst. A lot of people ask when to call a plumber and when to call us. Once the pipe situation is secured, we can mitigate the water damage as soon as possible.

Here’s some additional ways you can prevent or avoid additional water damage in your home:

  1. Disconnect your water hose during a freeze. Standing water in a hose may freeze back into the pipe and create an ice block that may bust your pipes and create damage to walls and floors. 
  2. Check and maintain your appliances regularly for leaks.
  3. Check your water pressure. If the pressure is too high, pipes and hoses may fail.
  4. Make sure your gutters and downspouts are cleaned out.
  5. Investigate leaks right away and fix immediately.
  6. Know the location of your water main. If you leave your house for an extended amount of time, shut it off to avoid leaks while you are gone.
  7. Monitor your water bill. Sometimes, the only way to realize you have a leak is by taking a good look at your water bill. If your usage jumps significantly from one month to the next without explanation, then you may have a leak somewhere. 

SERVPRO of East Central Austin is always here to help. Call us with any additional questions or concerns.

Types of Water Damage & Damage it Causes

1/27/2022 (Permalink)

Water Damage in Home SERVPRO of East Central Austin

Knowing the difference between clean, gray, and black water can help a lot during the process and being able to understand what types of damage are covered under your insurance policy.

With any loss, there are ways to identify the level and severity of the damage that has occurred to your home.

What is Clean Water?

Clean water is water that comes from your faucet or showerhead that you can drink safely. It is also considered rainwater or snowmelt. Water damage from within your home can come from a broken water line, a busted toilet tank, a leaky washer or refrigerator, or rain or snowmelt entering your home. While clean water flooding your floors may not cause an immediate health risk, it can quickly evolve into the gray water after prolonged contact with building surfaces, material, and items. This can happen within 48 hours which is why it is important to call our team as soon as possible after a flood or water damage.

What is Gray Water?

Gray water is water that may contain chemicals or contaminants that may be harmful to your health. Gray water can come from the shower and sink drains, the washer drain, the dishwasher drain, and aquariums. Gray water can cause even more damage than clean water and can evolve into black water within 48 hours causing even further damage and health risks. 

What is Black Water?

Blackwater is contaminated water from floodwaters and sewage waters. It can come from a flooded river, a backed up toilet or sewage line in your home. It can cause health effects and should be avoided. 

Blackwater should be professionally removed, dried out and cleaned by professionals with the right tools and processes to ensure a thorough cleanup. 

SERVPRO of East Central Austin is always here to help. Feel free to reach out with any additional questions or concerns for future reference.

How to prepare for a storm or flood type event close to your home.

1/27/2022 (Permalink)

Flood SERVPRO of East Central Austin
  • Prepare a few emergency kits
  • Prepare a household flood plan
  • Keep a list of emergency telephone numbers
  • Check your insurance policy to see if you are covered for flood damage

If flooding is predicted, make your safety a priority and if you have time try to prepare your property:

  • Secure hazardous items
  • Roll up rugs, move furniture, electrical items and valuables to a higher level
  • Place important personal documents, valuables and vital medical supplies into a waterproof case in an accessible location
  • If you are relocating, take your pets with you if it is safe to do so. If not provide adequate food and water and move them to a safer place

If rising waters threaten your home and you decide to move to a safer location, tell the police, your nearest State Emergency Service (SES) unit or your neighbors of your plans to move.

Relocating to safer ground:

  • Monitor your local radio for warnings and advice
  • Pack warm clothing, essential medication, valuables and personal papers in waterproof bags along with your emergency kits.
  • Raise furniture, clothing and valuables onto beds, tables and into roof space place
  • Empty freezers and refrigerators, leaving doors open to avoid damage or loss if they float.
  • Turn off power, water and gas and take your mobile phone
  • Whether you leave or stay, put sandbags in the toilet bowl and over all laundry/bathroom drain holes to prevent sewage backflow
  • Lock your home and take recommended relocation routes for your area
  • Do not drive into water of unknown depth and current

Too late to leave?

  • Monitor your local radio for warnings
  • Get to higher ground
  • Switch off electricity and gas supplies to your home
  • Prepare to move vehicles, outdoor equipment, garbage, chemical and poisons to higher locations
  • Prepare for the wellbeing of pets
  • Raise furniture above likely flood levels
  • Check your emergency kits
  • Do not allow children to play in or near floodwaters
  • Avoid entering floodwaters,. if you must do so, wear solid shoes and check depth and current with a stick
  • Stay away from drains, culverts and water over knee deep.
  • Do not use gas or electrical appliances that have been in floodwater until checked for safety
  • Do not eat food that has been in floodwaters

If you need help putting any of this together or still have questions about how to prepare for a storm or flood, call us at SERVPRO of East Central Austin  for additional help.

Protecting the Structure and Integrity of your Property

3/29/2021 (Permalink)

Commmercial Tech Call us at SERVPRO of East Central Austin for additional information. 512-420-9886

As a leader in the cleaning and restoration industry, we strive to meet or exceed the expectations of every customer, client, and business that is involved with water damaged property. Every property, every project, every customer deserves excellence.

Water intrusion in a home or business is always a traumatic event. Effectively restoring a water-damaged property is such a valuable service to any homeowner or business owner. This type of disruption creates stress and uncertainty for many individuals and can be very costly.

This is when you call us at SERVPRO of East Central Austin to provide guidance and assistance to ensure the best decisions are made through these difficult times.

Excessive water and moisture in any indoor environment can pose health risks for occupants and if it is not resolved properly. Water intrusion can cause severe damages to both your structure and contents.

Properly mitigating, drying, and restoring a water-damaged structure requires training, expertise, and specialized equipment. With hands-on experience and coaching in the field, we are the best in the industry.

The goal of emergency actions is to protect your structure and contents from further damage, establish a safe environment, extract water, demo unrestorable materials, and create the conditions for drying the structure and contents effectively. This typically involves calculating and positioning air movers and dehumidifiers within the affected area.

Once the equipment is placed, we monitor the drying process and make sure it is working properly. Monitoring services continue until the structure and contents are dry as we evaluate, update monitoring logs, and make adjustments as needed.

Call us at SERVPRO, “Like it never even happened.”

Grease in Your Sink?

1/13/2021 (Permalink)

picture of sink pipe, man using a tool on the pipe to adjust a fitting. SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Never pour grease down your sink!

You’ve probably heard this before, but you should definitely avoid pouring grease down your kitchen sink. It doesn’t matter if you flush it with hot or cold water. It can still congeal and cling to your pipes, and could still cause some serious blockage and water damage.

Some people use detergent to break up grease before pouring it down the drain…and that may help sometimes. But there’s no guarantee that it’ll keep the grease from sticking to your pipes, so why take the risk?

The safest thing to do is just to pour your grease in an empty can, and either let it sit or put it in the refrigerator. Once it hardens you can toss it in the trash and get rid of it. 

Pipe leaks from clogged pipes can cause water damage to your home as well as mold damage if the water damage is not soon addressed.

If you have a leaky pipe under your kitchen sink that has caused water damage to your home, please do not hesitate to call SERVPRO of East Central Austin today! 

Have You Experienced A Commercial Water Damage?

1/13/2021 (Permalink)

commercial building with water halfway up the walls. american flag on left wall, servpro house logo on right wall SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

There’s no such thing as a small disaster, especially when the water you don’t see contains bacteria or can cause mold, rot, and other unseen damage.

Water damage can affect the value of your property. Before you get out the mop bucket and try to clean it yourself, consider how the damage can affect your commercial property. SERVPRO of East Central Austin Professionals know how disruptive water damage can be for your business and are trained and equipped to manage the drying process from start to finish. With rapid response time and a full line of water cleanup and restoration services, we can help you regain control quickly, by helping to ensure your facility and its contents are properly dried, deodorized and protected.

Before you risk further damaging the value of your commercial facility by attempting to clean the mess yourself, call your local water damage cleanup and restoration professionals at SERVPRO of East Central Austin!

What Can I Do When a Storm Causes Flood Damage?

12/28/2020 (Permalink)

street with water covering the road. Buildings on sides of road with flood water in them SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

SERVPRO Can Remediate the Flood Damage in Your Austin, TX!

Living in Austin, TX can open your home to many heavy rainstorms. Unfortunately, if you live in an older building, this can cause some issues. Visualize an older roof, finally giving way under the weight of pooling water, and allowing it to leak into your home. You notice water begins to drip down into your bedroom from the ceiling.

Our flood damage remediation services for Austin and surrounding areas are expert-tier. SERVPRO technicians are well trained, and we use advanced technology to ensure the best service possible. If you need flood damage remediation, get in touch with us.

What Could I Do to Be More Prepared For a Flood?

If you know a severe rainstorm is on the way, you can do a few things to be prepared for the damage your home could face.

  • Keep a list of emergency numbers
  • Consider having spare water and food, in case of an extended power outage
  • Consider calling for assistance, anticipate flooding risks

While not all rainstorms are severe or lead to electrical utility loss, it is always good to be prepared. Having bottled water and nonperishables handy can ensure you don’t need to rush to a grocery store when everyone else is. SERVPRO suggests contacting our office to set up a scheduled appointment for demonstrating our ERP Plan. The Emergency READY Profile Plan can help prevent, or at least mitigate, damages caused by intruding water, fires, or even mold.

What Can SERVPRO Techs Do Once They're Here?

Once our highly trained technicians get to your home, they can get to work right away. We can start by:

  • Covering the hole on your roof with tarps, to try and stop water from getting inside
  • Employ wet/dry vacuums to remove water from between your walls, your ceiling, and your bedroom floor
  • Use air blasting tubes to get dry air into hard to reach places (injecti-dry advanced devices)

Here at SERVPRO, we are dedicated to helping you reduce excess moisture in your home and prevent mold damage. If you go through an unfortunate flood loss event, get the help your home deserves!

Get in touch with SERVPRO of East Central Austin by calling (512) 420-9886. We're here for you!

Are Your Gutters Overflowing?

10/16/2020 (Permalink)

side of roof with gutters full of leaves SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

How Overflowing Gutters in Your Austin, TX Home can Lead to Cavity Water Damage Issues

Gutters play a vital role in collecting rainwater in passages beneath the roof and transporting that water into an open sewer point. In the fall, leaves can get into these gutters, causing blockages, thereby preventing water from reaching the sewer point. During the winter months, high winds can result in debris or fallen branches from further clogging up the gutters. With the additional rainfall expectations throughout the winter, these blockages can become a significant concern for the interior of your home.

Overflowing gutters can result in moisture entering your attic space or into wall cavities causing unseen water damage in your home. With the help of gravity, moisture overflowing into the structure migrates downwards. SERVPRO of East Central Austin recommends that homeowners perform regular checks on both the exterior of their home and the interior walls throughout the colder months. Common symptoms of excessive moisture inside wall-cavities may be peeling of wall-paper, musty odors, or disjointing between baseboards and floor.

Restoring wall cavity damage can be tricky. There needs to be practical measurements and understanding of where moisture is before the, often necessary, removal of drywall or baseboard. SERVPRO technicians can call upon thermal imaging cameras that provide readings of surface temperatures on walls, which can indicate where moisture might reside. Alternatively, our technicians may use borescopes to see inside the cavity and assess the extent of mold or water damages.

It may be necessary for SERVPRO to provide advanced structural drying technicians to your property to restore wall cavities. These technicians are adept at using Injectidry systems that attach hose nozzles into the small holes drilled into the wall. From there, a centrifugal fan can circulate heated air into the cavity to address moisture issues and dry out the pit. In some situations, water damage may be too severe for non-invasive systems, and we must remove sections of the wall to provide drying access to more powerful equipment like air-movers, vent fans, and portable heaters.

If you notice any symptoms of cavity damage in your home, do not hesitate to contact SERVPRO of East Central Austin at (512) 420-9886.

What Do You Do if You Have A Burst Bathroom Pipe?

9/10/2020 (Permalink)

Pipe with water spraying out of crack SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

SERVPRO Techs Eliminate Water Damage in Austin, TX Homes with Sophisticated Tools

Did you know that freezing isn’t the only cause of burst pipes? When this type of disaster occurs in your Austin, TX residence, it can be both sudden and overwhelming. However, there is a team that is ready to assist you.

If a plumbing malfunction requires water removal for your Austin, TX home, SERVPRO can begin the cleanup process within hours of your initial contact. Your local SERVPRO is also licensed to render general contracting services to restore your residence after disaster cleanup has finished.

Preventing Burst Pipes

Texans might not have to worry as much about frozen climes causing burst pipes, but plumbing clogs and obstructions can cause similarly costly issues.

Common sources of pipe clogs include:

  • Fats, oil, and grease buildup in pipes
  • Non-flushable paper products such as paper towels
  • Sewer line obstructions caused by tree roots and debris

If carpeting outside of the bathroom has been affected by contaminated water, disposal may be necessary to prevent the spread of mold or microbes in your home.

SERVPRO Technicians Sanitize Your Bathroom

When a water damage situation involves the sewer system, sanitation is key to keeping your home safe. SERVPRO uses a variety of cleanup modalities paired with EPA-registered biocides to combat microbes and bacteria. These can include:

  • Pumps and sprays
  • Manual application with cleaning cloths and sponges
  • Injection systems

Sanitation is critical not only to successful drying but also to mitigating odors in tandem with deodorization equipment like ultra-low volume (ULV) foggers. After sanitation in a gray or black water situation, structural drying and repairs can begin.

SERVPRO of East Central Austin offers a 24/7 cleanup that is Faster to Any Size Disaster. Call (512) 420-9886 to have an emergency response crew at your home within hours.

How to Deal with a Sewage Overflow in Austin

12/3/2019 (Permalink)

Water damage caused by sewer backflow due to a clogged sanitary drain SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

What to Do When You Have Sewage Problems

According to the Insurance Information Institute (III), the number of backed up sewers is increasing at an alarming rate of about 3 percent annually. Sewage contains harmful microorganisms such as bacteria, viruses and other harmful microbes. Direct contact with sewage or surfaces contaminated by sewage can result in illnesses such as gastroenteritis (stomach flu) and E. coli diarrhea.

Knowing what to do when you experience sewage overflow in your home is vital to protecting your health and the health of your family, as backed by the III.

There are several causes of sewer backups—here are some of the most common.

1. A clog in your home’s pipes

A sewer backup can be the result of a simple clog or backup within your home’s pipes.

Sewer clogs are easily preventable with maintenance and proper care. Take the following steps to prevent backups:

  • Properly dispose of paper and disposable products. Paper towels, hygienic wipes and feminine products do not deteriorate quickly and can all create backups within your pipes if disposed of in the toilet. Make sure only human waste and toilet paper goes down.
  • Properly dispose of grease. Cooking oil should be poured into a heat-resistant container and disposed of properly after it cools off, not in the drain. Grease will solidify in your pipes, creating blockages in your pipes.

2. Tree roots

Tree roots are a common cause of a clogged sewer line. As tree roots grow, they search for sources of water. If they latch onto a sewer pipe, they will grow into the pipe in order to reach the water inside.

Old homes are especially susceptible to damage caused by tree roots. Older sewer lines are typically constructed out of clay or other porous materials, which can become crushed by large, overgrown roots.

3. Damaged sewer pipes

When sewer pipes are broken or ruptured, the sewage won’t be able to properly drain through the system, resulting in frequent backups. There are several causes of damaged sewer pipes, including corrosion of an older pipe, leaking joints where the seals between sections of pipe have broken, and sewer pipe rupture due to shifting soil, settling, or use of heavy construction equipment above ground.

4. Blockage in a city sanitary main

Some sewer backups are caused by a city sanitary main blockage. If the blockage is not detected in time, sewage from the main can back up into homes and businesses through floor drains. These are usually detected and treated before they become an issue, but they have been known to occur.

5. Heavy rainfall or other weather-related events

Heavy rainfall, especially for a prolonged period of time, not only causes significant water damage in Austin and the need for water damage cleanup, but can also cause major problems for sewer lines. If the rainfall exceeds the capacity of the sewer line, the excess water coming into the line may find its way to your sewer line.

As a result, you can be left with inches, or even many feet, of waste-water in your basement due to the public drain system being overburdened.

What to do if you experience a sewer backup

While prompt cleanup of the damage and destruction to your home is essential, it’s important to take these steps first to ensure the health and safety of everyone in the household:

  • Remove children, seniors, and pets from the affected area until it is restored to a safe condition.
  • Contact the utility companies that service your area and have them shut off the electricity, gas, and water supply to your home. If there’s standing water due to the sewage backup, never enter the space while the power is on – this is dangerous. Electricity and water can kill.
  • Open windows to ventilate the area. Don’t use your home’s AC as this will spread contaminated air throughout your home.
  • Don’t use any water for bathing, drinking, washing hands, clothes or dishes.
  • Add small amounts of chlorine bleach to standing water to help provide some disinfection.

Once you’ve performed these important first steps, proceed to:

  • Notifying your insurance company that there has been a sewage spill in your home.
  • Calling a professional water damage restoration company that specializes in sewage cleanup. Cleaning up sewer backup is a difficult, unpleasant, and risky task, that’s best left to professionals. Proper cleanup entails a step-by-step process that requires the skill of an experience team and the proper equipment to get the job done safely and correctly.

Keep in mind that you should only consider a DIY sewage backup cleanup in case of a minor spill – one that is confined to a small area of your home (bathroom, part of a kitchen, etc.) and has recently happened. Major spills require professional help and a team of trained water damage professionals to handle it correctly.

Who Should You Contact When You Have a Sewage Backup in Austin

In the event of a sewage backup in your Austin TX home or business, immediately contact SERVPRO of East Central Austin at (512) 420-9886 to arrange for the cleanup of your property. We’re available 24/7 to provide you with the most appropriate, safest, and cost-effective solution to the problem.

Included in our services is odor removal and content cleanup, so you’ll have all the aspects of the restoration process taken care of when using our professional sewage cleanup services.

What to Expect from Your Water Damage Restoration Company

11/6/2019 (Permalink)

Water damage at a home SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

When your home has suffered from water damage, it can be a tense and stressful experience. If the damage is severe, you'll need to hire a water damage restoration company to make repairs and restore your Austin home or business. Understanding what to expect from a water damage restoration company can help make the process less overwhelming.

What Is the Job of a Water Damage Restoration Company?

Restoration companies are some of the first responders when a home has been damaged by fire or floods, excessive water damage, or other major catastrophes. The ultimate job of a restoration company is to clean up the damage, remove it from the property and to preserve and protect the home so that it and the contents within it don't suffer from further damage.

Some restoration companies also will be able to repair your home or business to bring it back to its original condition. When hiring a water damage restoration company, you'll want to ensure you have a clear understanding and what they will and will not do at your property.

Your Insurance & the Restoration Company

After your property has suffered a major event and subsequent damage, you'll want to contact your insurance agent. Be sure to review your responsibilities with your insurance agent, and what is required by your insurance policy for cleaning up the home to prevent any additional damage. You'll want to discuss any questions you may have with your insurance agent.

Your agent may make referrals of restoration companies within the area. You can also contact a water restoration company on your own. 

When choosing a water damage restoration company, be sure they have all the proper certifications, are fully licensed and have at least a few years of experience in the water damage restoration industry. Make sure you're working with a company you can trust; your property is in their hands after all. One of the benefits of working with SERVPRO is the national reputation our company has built and continues to uphold. SERVPRO franchises and employees are all upheld to strict training guidelines.

The Process Once the Water Damage Restoration Company Arrives

Here's how you should proceed once the water damage restoration company arrives. 

Do a walkthrough of the property with the Restoration Company representative, and point out and discuss all the areas that need to be cleaned. The restoration company may be able to identify issues that you're not aware of, so you should also allow them to thoroughly examine the issues.

The company's representative will be evaluating what will be needed in terms of time, work and equipment to clean and restore your home. You should expect that they'll provide you with an estimate for those services. 

Though insurance companies will cover most of the work done by damage restoration companies, there can be instances where not all cleaning and restoration services will be covered. You'll want to make sure you understand from your insurance company what will and won't be covered.

When they provide you with a contract, as with any contract you should read over it thoroughly and ensure that you understand the services listed and what will be done on your property. Be sure to request that you receive documentation showing the drying process and completion.

Once the work has been completed, be sure to keep a close eye on the areas where the restoration work was done, as you'll want to make sure no moisture or dampness from the water damage remain in your home.

If you experience any issues with the Restoration company, remember that you'll need to take those up with the restoration company directly, and your insurance company won't get it involved.

Though hopefully you've chosen a reputable company to handle your restoration, remember that you'll always want to ensure that the work was done correctly.

Some Things to Look Out for When Choosing a Restoration Company

Reputable restoration companies will be IICRC certified. IICRC stands for the Institute of Inspection, Cleaning and Restoration Certification. It's a non-profit organization that offers certification programs and standards for the restoration industry.

In order to be IICRC certified, the restoration company must have proof of insurance, maintain a written customer complaint policy with follow-up on complaints, and provide the technicians with education and training to become certified.

Companies may also be members of the Restoration Industry Association (RIA). The RIA is a trade association for cleaning and restoration professionals. In addition to education and training, the trade association offers technical support and several certifications for technicians.

Here's a quick review of how to proceed when water damage strikes your home or business:
1. Be sure to choose a restoration company with an excellent reputation that have been around for at least a few years.
2. Check that your restoration company is IICRC Certified
3. Read the contract carefully and be sure to keep your own copy
4. If a problem occurs, make sure you contact your restoration company right away
5. Check with your insurance company on what is expected of you following a major loss.
6. For any insurance coverage questions, be sure you get answers in writing from your insurance company claims adjuster.
7. Remember that it's important to act fast to prevent further damage from water or flooding. This is to prevent things like mold from growing. Delays can end up costing you much more in the end in terms of recovery, salvage and reconstruction.
8. Make sure repairs to your home are done promptly after the clean up service occurs.

We understand how devastating a damage event can be. When you need to ensure your property is in good hands, be sure to contact our SERVPRO team. We don't just clean up and remove the damage, we specialize in restoring your property to its original condition and making it "Like it never even happened."

Tips for Locating Water Leaks in Your Home

10/25/2019 (Permalink)

Damaged Ceiling from Water SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Water leaks are more than just a nuisance. Undetected leaks — or those that are simply ignored — can eventually lead to costly repair and further water damage due to rot, mold growth from extra moisture, and other extensive damage. Finding and fixing a water leak early on & before it gets out of hand can save you money and avert potential disaster.

The first sign of a hidden leak can be a higher than normal water bill. Once you’ve ruled out that the cause isn’t due to extra water use by house guests or from watering your lawn and garden during the warm-weather months, an undetected leak is the likely culprit.

Did you know that fixing easily corrected household water leaks can save homeowners about 10 percent on their water bills? 

There are a few different ways to check for hidden water leaks. The first tool is your water meter.

In addition to telling the utility company how much water you’ve used, your home’s water meter can also be used to your advantage to find hidden water leaks.

Follow these simple steps to uncover your water leak:

  1. Stop using all water inside and outside the house. This includes all the indoor faucets, outdoor faucets, water-using appliances, ice makers, and automatic backflow cleaning in whole-house water filters. Don’t flush the toilet during the test.
  2. Locate your water meter. If your meter has a water flow indicator, watch the indicator for movement. This is a small rotating wheel on the meter that can detect even small amounts of water flow. If it moves when you know no one’s using any water, then there’s a leak somewhere in your house.
  3. If you don’t have a water flow indicator, record the numbers that appear on the meter. Wait a few hours (remember not to use any water during this time).
  4. Check the meter. If the meter reading goes up, it’s an indication of a hidden water leak.

Now that you know you have a leak, the next step is pinpointing its exact location. The following are the most common places for a home water leak to occur.

Tub and Shower: Drain Leaks

Drain leaks occur when water sneaks around the outside of the drain where it’s connected to the tub or shower. This means the water is not actually going down the drain. This type of leak is especially common with plastic or fiberglass tubs and shower pans, where the seal around the drain is susceptible to breaking.

In addition to causing mold problems in your Austin TX home, these leaks can stain or destroy the ceiling below or rot floor joists.

How to test for a drain leak

Plug the drain with a test plug (found at home centers) and fill the tub with some water (experts suggest using a test plug instead of your tub drain plug since it may leak). After an hour, check to see if the water level has dropped. If it has dropped, the drain is leaking.

Toilet flange leak

The flange is the part of the toilet that secures the unit to the floor which connects to the drain pipe. If you have a toilet flange leak, water will leak out every time you flush. This can wreck flooring, rot the subfloor and joists, and damage the ceiling in the room below.

How to test for a flange leak

If there are stains on the ceiling in the room directly below the bathroom near the toilet, the cause is most likely a leaking toilet flange. You’ll have to remove the toilet and look for the exact source of the leak, such as cracks in the flange, broken bolts, or a loose flange that isn’t screwed securely to the subfloor.

Another way to test if your toilet has a leak, is to place a few drops of food coloring into the tank. Don’t flush the toilet for one hour; after one hour, check the toilet bowl. If there’s food coloring in the bowl, you have a leak.

To determine what part is leaking, turn off the water supply at the base of the toilet. Draw a line on the tank at the water level. Wait another hour. If the water level drops below the line, the problem is the flush valve (the part inside the tank of the toilet that moves the water into the bowl) or flapper (the part of the toilet that drains water from the tank and into the bowl when you flush).

If the water level stays the same, the leak is the refill valve (refills the toilet tank and bowl to the correct water levels after flushing) or float (a device that allows water to fill the tank without overflowing).

Under sink plumbing leaks

Under the kitchen sink or bath vanity leaks often go unnoticed for a long time since they’re usually at the back of the cabinet.

Water can eventually run down the pipes into the floor or subfloor, rotting the sink base, the floor and the framing.

How to test for an under sink plumbing leak:

Run a dry tissue or napkin along shutoffs and supply line connections and look for wet spots. Also run the dishwasher and check for leaks under it.

Sink drain leaks

Drain leaks in kitchens and bathrooms usually occur at the drain or at the slip joints in the drainpipe. This type of leak can eventually damage flooring, cabinets and even ceilings below before you notice them.

How to test for a sink drain leak:

Plug the sink drain and fill the sink bowl with water. Remove the drain plug; as the water drains, check all joints from the sink to the wall with a dry tissue for any wetness.

It is Always a Good Idea to Seek the Advice of a professional

Finding the source of your home’s water leak can be difficult. There are many other potential causes of leaks, including water heaters (especially older models that rust and corrode over time), washing machines (ruptured cold or hot water supply hose), refrigerators (leak or rupture of automatic ice maker) and dishwashers (ruptured water supply line).

If you have trouble pinpointing the exact cause, contact a professional plumber.

Check for leaks outdoors

According to the Environmental Protection Agency (EPA), it’s important to routinely check not only for indoor leaks, but outdoor leaks as well.

  • Your irrigation system should be checked each spring before use to make sure it wasn’t damaged by frost or freezing.
  • Check your garden hose for leaks at its connection to the spigot. Check all of your spigots by looking for leaks as well as listening for running water in the pipe. 
  • Inspect the pump, lining and pipes of your pool for any obvious drips. Also note if your pool seems to be losing water at a faster rate than normal, which may indicate a leak. 

Repairing leaks

If you find a leak, there are many DIY videos online that can show you how to fix most problems. While small projects like toilet leaks are easily tackled by the DIYers, pipe leaks and other complicated leaks are best left to the hands of a professional plumber.

If your leak is extensive and has caused damage to your home, don’t wait to take action!

Under the right conditions, mold can begin to grow in as little as 24 to 48 hours.

Major water leaks can also lead to costly structural damage, especially in places you can’t see — above the ceiling, behind walls or beneath floors.

Contact our SERVPRO team as soon as possible to mitigate the problem. We can be reached 24/7 at (512) 420-9886.

How to Maximize Your Water Damage Claim

9/19/2019 (Permalink)

Flooded Home SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Don't get caught holding the financial bucket when it comes to water damage and your insurance company.

If Disaster Strikes, Get the Most from Your Water Damage Claim

As if having your floors, furniture and other belongings damaged by water isn’t stressful enough, having your water damage claim denied makes an already nerve-racking experience that much worse. The words water damage can cause anxiety in any homeowner.

According to the Insurance Information Institute, about one in 50 insured homes has a property damage claim caused by water damage or freezing each year.

To make sure you get the coverage you’re owed, we’ve compiled a list of steps on how to maximize your water damage claim.

Read your insurance policy now, before a water disaster strikes.

Some people assume that their homeowners insurance will cover all types of damage to their home caused by water. This is not always the case. One of the first things to know is the difference between flood damage and water damage and what type of coverage you have.

The main difference between a flood claim and a water damage claim is where the water comes from. With flood damage, the water comes from a natural source (heavy rains and/or rising waters such as from a hurricane or other weather event) and affects two or more properties (you, your neighbor and others in your area).

Water damage is caused by things like a burst pipe, tub or toilet overflow, a leaking dishwasher, or a broken appliance hose. If you’re dealing with water in your house but your neighbor doesn’t have any issues, you are most likely dealing with a water damage claim. Most homeowners policies cover sudden and accidental water damage. They don’t, however, cover flood damage.

Flood insurance is a separate policy from your homeowners insurance.

If you do not currently have flood insurance, but you are concerned about your risk of flood damage, learn more about purchasing flood insurance and filing flood claims at

Contain the water damage! Trying to mitigate the water damage should be priority number one. If you have a plumbing leak, turn off the water to the house. Is your roof leaking? You can put a tarp up to temporarily block the rain.

If you aren’t able to stop or control the incoming water, you’ll need to hire a professional, such as a plumber, asap.

Contact a trusted water remediation company

When you’re dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of damage. A reputable company such as SERVPRO of East Central Austin will be fully staffed 24 hours a day and will be ready to come to your home to help control the situation.

Also be sure to contact your insurance agent or company to gather vital information on how to get the claims process started to help pay for repairs. The sooner you call the better.

Consult with a public adjuster

Public adjusters help you maximize your insurance claim and negotiate with the insurance company on your behalf. These professionals aren’t tied to any insurance company, whereas adjusters sent by the insurance company are, and they’ll naturally try to minimize the insurance company’s payout.

Hiring a public adjuster makes sense especially if your claim is large. A public adjuster will walk you through the water damage insurance claims process. They’re certified professionals who know the industry and they’re the best way to ensure your water damage insurance claims are covered.

Document, document, document

Your insurance company will need evidence to assess your claim. Capture the extent of the damage in photos or on video. Take photos of all of the damage, and also include anything that could have caused the damage, like a broken pipe or a hole in the roof.

Create an inventory of what has been damaged and include each item’s value and the estimated cost to replace it. If possible, gather receipts with dates of purchase, and the prices of the damaged contents.

Although you may be tempted, don’t throw out any damaged items yet. Collect water-damaged items and debris in plastic bins or bags so that you have physical proof for the adjuster.

Complete all the necessary paperwork

Submitting insufficient information or incomplete data is one of the most common reasons why water damage claims are denied. Be sure you fill out all the necessary paperwork and provide all requested documents, photos, etc. Contact your insurance company if you have any questions or if you get to sections that you’re unable to complete.

Hire a qualified water damage remediation company

Your insurance company may suggest or hire their own cleaners for your home. Water can cause extensive damage to your home, so you’ll want to be sure you hire a team that’s highly qualified and has vast experience. Highly trained technicians, such as those who work on the SERVPRO of East Central Austin team, will make sure to use moisture detectors, hygrometers, infrared cameras, and other advanced water restoration equipment and techniques.

We’ll also monitor the location of the water in your home and use the proper disinfectants to prevent the spread of mildew, bacteria, and fungi.

Contact SERVPRO of East Central Austin today by phone at (512) 420-9886 or online with any questions and to learn more about how to maximize your water damage claim.

Did You Know Your Dishwasher Is One of the Biggest Culprits of Water Damage?

6/26/2019 (Permalink)

Flooded Kitchen SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

How to Avoid a Water Damage Disaster with Your Dishwasher 

While we often associate water damage with floods or storms, home appliances can also be the cause of serious water issues in your home. One of the biggest culprits is your dishwasher.

Dishwashers are one of the most used appliances in any household. However, after so much use, normal wear and tear can start to wear it down, which can lead to a variety of plumbing issues. Worn pipes, internal corrosion and age can be just a few of the causes of a leaky dishwasher. So, how do you stop it from turning on you and flooding your home?

One thing to keep in mind is that even if you experience a small leak from your dishwasher, it could be caused by larger problems. In most cases it won’t be something that you can clean up with a few paper towels; the problem may be more serious and can even cause major water damage in your home.

Here are just a few ways that your dishwasher can cause problems:

Check your Dishwasher Door
If your dishwasher has a few years on it, you‘ll want to check the condition of its door. Check for any leaks or defects; and especially make sure that it properly closes. In some cases the door might need to be replaced, as it’s not creating a tight seal to prevent water from getting out. If your door is loose, then try tightening any screws or bolts on your own. If the problem persists and you experience any leaks or floods, then you’ll need to contact a professional.

Defective Gaskets
Gaskets are the silicone or rubber seals found inside the dishwasher door or the tub, that help create a watertight seal while the dishwasher runs. However, many uses over the years can cause the gaskets to loosen, crack, or simply deteriorate, which can cause leaks while running. Always check your gaskets to make sure that they’re in good shape. If not, then you should have them repaired or replaced.

Damaged Hoses
Most dishwashers have connection hoses: one brings in clean water, while the other releases dirty water. Over time, these hoses can loosen or become disconnected. You should always check these connections to make sure that no leaking is taking place. If the hoses break, then you’ll have water all over the floor. If this happens, shut off your main water valve and call a water removal specialist.

Internal Corrosion
The main center of your dishwasher is often called the tub. This is where your dishes are stacked and it features the spray arm that washes everything. Unfortunately, while your dishes wind up clean, there’s often residue, such as assorted minerals and left over detergent that can play a part in corroding the tub. Any type of corrosion can cause major problems, so it’s best to check this regularly.

The Proper Detergent
You should always use detergent specifically designed for dishwashers. Regular dishwashing soap will quickly foam, causing bubbles to leak through the dishwasher’s gaskets and door, creating a major mess. Another tip: if you soak your dishes in regular dish soap before you put them in the dishwasher, rinse them off beforehand, to remove any traces of the regular soap.

Issues With the Drain
As your dishwasher works to remove dirt and grime, it also collects those aforementioned particles in the drain. Chunks of food, minerals and other items can get stuck in your dishwasher’s drain, preventing the wastewater from flowing through, and can potentially cause flooding or any other type of water damage. Make sure the drain is cleaned regularly to prevent any type of blockage.

Read Your Manual
Of course with every new appliance that uses water, it’s important to read your manual so that you know how it fully operates and how to prevent any unforeseen problems.

  • Performing regular maintenance will not only help keep your dishwasher in top working condition.
  • Check your supply line and drain hoses to ensure that they’re in good working shape.
  • Never overload your dishwasher; too many dishes and glasses can make the dishwasher work harder and can strain the machine causing leaks, flooding, and potential mold issues.
  • Always run your dishwasher when you’re at home, so you can turn off the water should there be a leak and help stop the flow of water from getting all over your floors.

When Your Dishwasher Springs a Leak
Even if you take care of your dishwasher, you may come across a leak at some point. Here are a few things you can do should you find yourself in that situation:

1. Turn Off The Water
If there’s any kind of leak coming from your dishwasher, turn off the water in your house. This will stop the water and help you identify where the leak may be coming from.

2. Turn Off Your Electricity
You may run the risk of having water get into your outlets, which can short out your electricity and possibly cause electrocution. If this happens, shut off your electricity immediately and call a professional for assistance.

3. Water Cleanup
If you’ve managed to shut off your water and electricity, you can try to clean up as much water as possible. This should be taken care of right away instead of letting it sit. Mold and water damage can occur if pools of water are left and neglected. If the water volume is extreme, clean up as much as you can, but if you have water damage, you should reach out to a water damage and mold removal and remediation specialist like SERVPRO who can help extract the water and help stop possible mold and damage to your home.

4. Clean Up the Immediate Area
If you have flooding from your dishwasher, then there’s a likelihood that the water has gotten into your kitchen cabinets and other places. Check your cabinets for any signs of water; if the water has made contact with any food, then it should be discarded. Canned foods are usually okay in this type of situation, but other perishable items should go. Clean any pots, pans, glass and metal items that may have come in contact with the water. If you have any furniture or other appliances in the immediate area, it’s best to remove them to prevent them from getting waterlogged.

You can use towels and rags to clean up the remaining water, but in some cases you may need to use a wet-dry vac to remove water that’s in hard to reach places. Check if your walls and floors are wet: vacuuming can help remove some, but not all, water that has made contact with porous materials such as drywall, carpeting and some types of wood.

5. Airing out the Kitchen
While you may have picked up all the water and run a wet/dry vac, that doesn’t mean that you’re out of the woods. The next step is air-drying the kitchen. Open your windows for better circulation and run fans and dehumidifiers to help get rid of any excess moisture. It’s also during this time that you have to assess how much damage has actually taken place. If your walls aren’t completely dry, you may to have them removed and replaced to prevent mold. The same goes for cabinets and floorboards, if they’ve been too seeped with water; if you come across any part of your house that looks okay, but you’re not sure if it is, then reach out to a water damage removal and restoration specialist who can assess the situation.

6. The Status of the Dishwasher
Once the water damage has been addressed, you’ll have to inspect your dishwasher and investigate the cause of the problem. Things such as a clogged drain, a leaky door and a worn hose can usually be repaired. If the damage is more extreme, such as corrosion or a damaged tub, then you may have to get a new dishwasher entirely.

How and When an Austin Water Damage Professional Can Help

There’s no question that having a dishwasher is a convenience. It makes cleaning plates, glasses, and utensils ten times easier than doing it by hand, and it also saves water by doing so. But, over time, dishwashers break down and cause leaks that can create massive problems, which you may or may not be able to tackle on your own.

If your dishwasher springs a leak, and the damage is severe, give SERVPRO of East Central Austin a call. 

We’ll thoroughly examine the extent of your water damage and work diligently to restore your Austin TX home after it has occurred. Our SERVPRO team consists of trained & certified professionals in water damage restoration, mold removal and mold remediation Austin. If your dishwasher has caused major flooding we’ll properly restore your home by using state of the art extraction equipment and scientific drying principles to ensure a smooth water restoration process.

Water Damage and Your Floors

5/17/2019 (Permalink)

Flooded Floor SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

As a homeowner, having to deal with water damage to your floors is something you hope you’ll never have to experience. Unfortunately, this type of damage is more common than you may think. 

According to the Insurance Information Institute, about one in 50 insured homes has a property damage claim caused by water damage or freezing each year. Austin TX is particularly at risk, because of the amount of flooding that occurs here. Before the damage gets worse, consider having professional water damage restoration to your Austin home.

Water damage can happen suddenly or it can occur slowly, over a period of time. In many cases, the signs of potential damage to flooring are obvious. You’ll see puddling of water or several inches of standing water in an area due to burst pipes, overflowing toilets or bathtubs, or hurricanes and other weather events.

Other times, you may be alerted to a problem when you notice black or dark staining on your wood floors, loose tiles, or warping in an area of your laminate flooring. This type of damage may be the result of a leaking appliance such as a dishwasher, water heater or refrigerator (from the supply line to an ice maker). By the time you notice there’s a problem, your floor may have already sustained significant damage.

How Water Damage Can Affect Your Floors

Depending on the type of flooring in your home, water can damage it differently. Here’s how water damage can affect certain types of flooring.

Hardwood Floors

Hardwood floors are highly susceptible to water damage. Depending on the amount of water and how long it's had contact with the wood, the damage can range from minor staining and discoloration, to rotting and black mold infestation of the wood planks.

Too much water may also cause cupping (when the edges of a board are higher than its center) or buckling of the wood (this is when the floor separates from the subfloor, up to several inches high). The quicker the excess water is removed, and the floors are properly dried, the better the chances the wood (or most of it) can be salvaged. Wood flooring that’s salvageable will need to be sanded and refinished.

Laminate floors

Laminate flooring is a popular alternative to traditional hardwood flooring; it’s regarded for its durability, affordability and water resistance. Water resistance, however, is not the same as waterproof.

While laminate can withstand minor spills — thanks to its water-resistant top layer — it will not tolerate standing pools of water or heavy moisture. This type of flooring is made of several layers that are fused together using high heat and intense pressure.

Once the flooring starts to absorb the excess moisture, the composition of the laminate material and layers begin to break down, leading to warping, swelling, buckling, cracking, splitting or cupping of the floor.

Ceramic tiles

Ceramic tiles are known for their exceptional resistance to water, and are installed in high-moisture areas, including kitchens, bathrooms, basements and mudrooms. In cities like Austin, you'll often find them installed throughout the home, not only for their water resistance capabilities, but also because they help keep floors cool during hot summer months.

Although excess water doesn’t damage the actual ceramic tiles, it can damage the grout between the tiles and the adhesive used to secure the tiles to the subfloor. When enough water is left standing on the tiles, it can seep into the grout and saturate the subfloor (the supportive layer beneath the tiles, typically made from plywood). The wood soaks up the water and expands, causing the floor to buckle or tiles to become loose. 


As you may have already guessed, carpet that’s been damaged by water can turn into a wet, soggy mess. However, carpet can be properly cleaned, sanitized, disinfected and dried after water damage if the carpet’s exposure to water has been limited and the water comes from a relatively non-contaminated source — broken water pipes, water heaters or overflow and leakage from bathroom, kitchen and utility sinks.

Carpets that have been damaged by floodwaters from sewage backup or storms, or water that has come into contact with fecal matter or heavy metals and chemicals, must be replaced.

When Your Floors Are Water Damaged, You Need to Act Fast

Whether your floors have been exposed to water due to a burst pipe, leaky dishwasher or overflowing bathtub, the most important thing to do is to act fast! The longer water sits on your floors, the more damage it’ll cause, especially when it reaches the subfloor.

Standing water also promotes the growth of mold and could lead to your needing mold remediation. The growth of mildew and bacteria are also cause for concern and may cause health effects. Did you know that water-damaged areas and items must be dried within 24-48 hours to prevent mold growth?

How Our SERVPRO Team Can Help

Depending on the extent of water damage to your floors, consulting with a professional water restoration company such as SERVPRO of East Central Austin is a wise choice. A professional is trained and experienced to thoroughly examine your flooring and subfloor to determine where the water has reached and whether secondary damage (such as mold growth) has occurred. Remember, just because you don’t see puddles of water, doesn’t mean that damage isn’t lurking beneath the surface.

With the help of specialized equipment, our experienced SERVPRO technicians can accurately detect hidden moisture and take appropriate steps to perform quality water damage restoration. This multi-step process includes the use of a combination of high-performing pumps and industrial wet vacuums, fans, air movers and dehumidifiers to dry your floor and the surrounding area. We are meticulous about monitoring and documenting the drying process to verify that your property is dried properly and thoroughly.

The team at SERVPRO of East Central Austin understands how stressful water damage can be for homeowners, and the importance of moving quickly to remove the water and begin water damage restoration. We provide 24-hour emergency service, seven days a week (including holidays), so you can rest assured that if an emergency happens, we’re there with you right away and stay with you every step of the way thereafter. 

What to Do When You Have Standing Flood Water in Austin

4/29/2019 (Permalink)

Austin Flooding SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Standing Flood Water and its Potential Health Risks for Austin Homeowners and Businesses

Austin TX is no stranger to heavy rain. When you’re in an area like Austin, that’s comprised of significant hilly terrain, that rain can quickly lead to some serious flooding. Flash floods come with the territory here, and with those floods also comes the likelihood of dealing with standing floodwater in your home or business.

But what Austin home and business owners may not be fully aware of is the damage that standing water from floods can cause.

Standing water (also known as stagnant water) is a pool of water that has accumulated, either from a rainstorm, or a flood. In most cases, these pools tend to be very small, and can be easily dealt with. But when a major storm hits Austin, water can gradually seep into your home or business and cause major water damage and mold in its aftermath, especially if you’re in an area where flooding is prevalent.

Though a small amount of water seeping in might be manageable on your own, if you have even a few inches of standing water in your house, then you need to step back and bring in a water removal and water damage professional.

Potential Health Issues from Standing Water in Austin TX

Aside from the physical damage it can cause to a building, standing water, if not dealt with right away, can pose serious health risks, including the increase of harmful bacteria and diseases, potentially infecting everything it comes in contact with, including clothing, children’s toys, kitchen appliances and furniture.

The list of health risks that can result from flood water is high, including infectious diseases, diarrheal diseases, and bacterial infections; diseases such as Norovirus, Tetanus, Tuberculosis, Legionnaires’ and West Nile are also possible. It’s important to be extremely cautious if you try any type of water extraction on your own, so be sure to wear protective clothing and especially gloves; if you have any open cuts on areas of your body that will be exposed, including your hands, dress and protect these properly to prevent infection.

If your house has been submerged, then so has your kitchen. This means that you shouldn’t eat anything that has come in contact with the standing water, as it could be contaminated. Some canned goods might be salvageable, but other perishables should be discarded.

Other Unseen Standing Water Hazards

In addition to health issues, be prepared that following a flood, you may be dealing with a variety of insects, including mosquitoes, cockroaches and other types of creatures that can be harmful. You may also come in contact with miscellaneous debris that’s flowed into your Austin home, such as mud, broken glass, pieces of wood and metal; note that these may be submerged and not easily identifiable at first and some of these can create physical hazards and obstructions as well. If there’s been an appearance of mud in your Austin home or business, you could also find other foreign objects such as rocks and broken tree branches.

Also, and this is very important, before you even decide to examine this water damage on your own, be sure to check for any fallen power lines in your immediate area. If you notice any downed lines, call the city to report this, and wait for a professional to show up and handle it properly.

Other Issues to Watch Out For When Your Austin Home Is Flooded

If you have standing water in your home, and are able to remove it on your own, you may still not be out of the woods. While you may have removed the water, there will still be other potential problems on the horizon. Even if a torrential storm has passed and your house hasn’t been flooded, there may still be some cases where standing water remains an issue.

Water Damage to your Floors

Regardless of what types of floors you have in your home, after dealing with flooding, you can expect to see some type of water damage. If your floors are made of tile and wood, your floors may appear cracked, warped or show signs of buckling. If your floors are carpeted, they may be saturated and damaged beyond repair, so it’s best to discard the carpeting and replace it.

Check Outside Your House

Pools and puddles of standing water outside your house can mean that you have poor drainage in your yard. If your gutters are clogged and aren’t moving the water away from your house, you can also face foundation problems. Also, if you have an older roof, you may experience pools of water that are slowly causing damage to your flashing and loss of shingles and tiles leaking from above into the walls of your house. Always check outside your home after a storm to tackle any possible water damage Austin.

Check for Mold and Rust

Standing water and the water damage associated with it can also create harmful mold and rust. Pipes can experience corrosion from standing water, and the moisture can help increase the existence of mold spores. The thing to keep in mind here that most mold is microscopic and can’t be seen immediately with the naked eye Once the standing water has been removed, properly air dry the interior of your house with proper ventilation. Fans, open windows, dehumidifiers…use whatever you can that will help remove the moisture from your home and stop mold and rust from developing.

Have you Been Affected by Standing Water after a Flood?

Contact Our Austin SERVPRO Team

If you’re not prepared to handle standing water on your own after a rainstorm or a flood, then you should contact a water extraction & water damage restoration company like our local SERVPRO team. Our staff are dedicated, trained & certified professionals who are available 24/7 and can handle your water damage and mold remediation needs.

We've performed thousands of water damage removal and restoration (including standing water issues) jobs, and we will diligently restore your property after water damage occurs from Austin storms, floods, and leaks.

Our team will review your water damage repairs while also providing an advance water damage inspection. We only use state of the art extraction equipment to make the restoration process an easy one.

Our SERVPRO team consists of highly trained water restoration technicians who can provide guidance and valuable resources.

If you require a water damage repair and restoration, please call our local SERVPRO Company today.

Protecting Your Home From Water Damage

3/1/2019 (Permalink)

Water damage SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Protecting Your Home From Water Damage | SERVPRO® of East Central Austin - SERVPRO of East Central Austin Blog

Protecting Your Home From Water Damage | SERVPRO® of East Central Austin 

Severe weather is usually one of the first things that comes to mind for many when thinking about water damage. While storms and flooding are a major cause of catastrophic water damage, they are often not the main culprits.

Instead, various items in and around your home could be responsible for many water damage situations.

101 on Water Damage

Unfortunately, many homeowners will face water damage. Water damage was the third most common reason for a homeowner to file a claim on homeowners insurance between 2011 and 2015, with an average payout of $8,861 per claim.

First, you must understand the difference between water damage and gradual damage because it can have an impact insurance on claims. Gradual damage is an occurrence that has been happening over time, such as plumbing issues in the walls causing damage to the walls, ceilings or floors, or water damage caused by cracks in the foundation. Many aspects of gradual water damage are not covered by homeowners insurance, while storm-related water damage usually is.

Items That May Cause Water Damage

According to the Insurance Institute for Business & Home Safety (IBHS), water damage can be caused by the following:

  • PLUMBING SUPPLY SYSTEM FAILURES: This involves frozen pipes that burst due to the buildup in water pressure caused by freezing water or when the supply system components fail and results in a leaking or burst pipe. Plumbing supply system failures are the leading source of residential water losses and cost an average of $5,092 per incident after the deductible, according to IBHS. It was also noted that homes 16 to 40 years of age made up a larger group of these types of water damage.

  • PLUMBING DRAIN SYSTEM FAILURES: This may occur when a sewer drain backs up and overflows into the home or from material breakdown issues. IBHS found that 52% of drain system failures were caused by sewer backups and 37% were related to material performance issues in their study. IBHS also noted that the average drain system failure was more expensive in southern region states than in northern region states.

  • TOILET FAILURES: Toilets are the second most common source of residential water damage loss after plumbing supply system failures, which are usually caused by faulty fill valves or clogged drain lines. According to IBHS, toilet failures on the first floor of a home resulted in more damage and higher claims than those in basements or upper floors.

  • WATER HEATER FAILURES: A water heater has a life expectancy, and when your water heater reaches its life expectancy, the tank will begin to rust and corrode, resulting in leakage or bursting issues. According to IBHS, 69% of all water heater failures resulted from a slow leak or a sudden burst and, on average, cost $4,444 per incident following the deductible.

  • WASHING MACHINE FAILURES: This type of failure is typically caused by supply hose failures, machines overflowing and drain line failures. Washing machines are one of the top 10 source of residential water losses, and per IBHS, supply hose failures accounted for over half of all washing machine-related losses.

If your home has experienced any water damage, our team of professionals at SERVPRO® of East Central Austin is available to help with cleanup and restoration and make it “Like it never even happened.”

This Is How Floodwaters Are Classified

2/25/2019 (Permalink)

Water damage in kitchen SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

This Is How Floodwaters Are Classified | SERVPRO® of East Central Austin - SERVPRO of East Central Austin Blog

This Is How Floodwaters Are Classified | SERVPRO® of East Central Austin 

If you think all water that causes water damage is the same, think again as there are three classifications for it: clean, gray and black. By gaining a better understanding of the differences in these types of water, it will help you understand how to better handle a water damage situation.

No matter what type of water is involved in a water damage situation, there is always going to be a cleanup and restoration process that must follow. First, and most important, is to remove all of the moisture and damp items quickly to hinder any mold growth because this is an ideal environment for mold to flourish.

Clean Water

Much like the name states, this water is considered “clean” and not any kind of water that would pose an immediate health threat. It is free of contaminants and will be water from:

  • Broken water lines
  • Malfunctioning appliances
  • Toilet holding tanks
  • Snow melt and rainwater

The damage from clean water is the easiest type of water damage to work with since there will be fewer microbes living in the water. However, after 48 hours and following contact with the surfaces of a building, clean water can move up to category two, gray water.

Gray Water

With gray water, water damage cleanup and restoration can become a bit more serious. This is water that could create a health risk, because it may contain chemical or biological contamination. Because of the slight contamination in gray water, it would need to be thoroughly treated before being safe for consumption.

Gray water is water that comes from dishwashers, aquariums, showers, etc., and the 48-hour exposure time applies here as well, with gray water turning into black water if not treated.

Black Water

Black water is the most dangerous of the three classifications, and it is considered to be highly contaminated with harmful chemicals and biological matter. This would include floodwaters containing soil and all sewage waters.

Sewage is contaminated with microbes, including bacteria, protozoans, molds, fungi and more—many of which are harmful to humans and create a health hazard.

Some of the diseases that can be transmitted by black water are:

  • Cholera
  • Typhoid
  • Hepatitis
  • Gastroenteritis-type illnesses

A good rule is to remember that, when it comes to floods, all water involved should be assumed to be black water since it will have picked up contaminants along its path.

These three floodwater classifications are recognized by the Institute of Inspection, Cleaning and Remediation Certification (IICRC), an organization that certifies and sets the standards for the cleaning and restoration industry. Our technicians have all studied and familiarized themselves with the IICRC standards and best practices in water restoration and are available to help determine the steps to take to get your home back to normal.

It doesn’t matter what type of water has caused damage to your home or business, SERVPRO® of East Central Austin is here to help get the situation under control and make it "Like it never even happened." Don’t hesitate to reach out to us if you need emergency cleanup and restoration services!

Ideas to Help Protect Your Home From Water Damage

2/22/2019 (Permalink)

Kitchen water damage SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Ideas to Help Protect Your Home From Water Damage | SERVPRO® of East Central Austin - SERVPRO of East Central Austin Blog

Ideas to Help Protect Your Home From Water Damage | SERVPRO® of East Central Austin 

One of the most common and costliest disasters your home may experience is water damage. From anything such as a pipe bursting to a malfunctioning dishwasher or storm damage, there are many ways water damage could affect your home.

While water damage is not a new concept for homeowners to deal with, there are ways you can safeguard your home from some trying scenarios.

How to Protect Your Home

Water damage can bring with it many issues to deal with as well as having a possible long-term impact on your home. Mold is one of the headaches resulting from water damage, as mold can begin to grow and flourish within 48 hours of exposure to water.

When considering ways to safeguard your home, it may be helpful to break it down by areas of impact, such as by basements, kitchens, bathrooms, flooring and ceilings.

An important way to prevent water damage in the basement is by preventing water seepage. This can be accomplished by resealing vulnerable areas of the basement, making sure water drains away from your home and installing a backwater valve.

Kitchens and bathrooms may experience water damage as a result of plumbing issues and/or appliance failures.

Take some time and follow these recommendations:

  • Inspect all appliances regularly, especially paying attention to hoses and faucets
  • Check all seals and caulking around showers and tubs to ensure there is no leakage
  • Know where your home’s main shut-off valve is located
  • Be sure that you don’t leave the house while the washing machine or dishwasher are running

The possessions inside your home may not be salvageable, but there are things you can do to decrease the amount of damage and loss. Use waterproof bins to store items to protect against water damage, and keep items stored on shelving off of the floor, especially when using a basement or garage for storage.

What to Do if Water Damage Occurs

If your home experiences a water damage event, there is a good chance you will be able to salvage items that can be dried out within 48 hours. 

Make sure that you contact your insurance company immediately and evaluate just how much water damage your home has suffered as well as the type of water that is involved. 

The three types of water are:

  1. “Clean” water, which can be from rain, condensation, leaky pipes, etc.

  2. “Gray” water, which can be slightly dirty water from dishwashers, washing machines, clean toilets, etc.

  3. “Black” water, which is water from sewage or serious flooding from nearby rivers, etc. Be aware that this water can cause serious health problems.

You will need to get your home dried out, dehumidify the area, remove wet objects and disinfect anything remaining following a water damage disaster.

Here’s a tip from the pros: Freeze any wet books, photos and papers in a frost-free freezer, which will allow you time to deal with other matters at hand. This will prevent mold and mildew from developing and causing more deterioration. Once you are able, remove them from the freezer to air-dry or fan-dry the pages.

It may seem like recovering from water damage is an overwhelming and slightly impossible task, but it doesn’t have to be. You can call on the highly trained experts at SERVPRO of East Central Austin, who are here to make it "Like it never even happened."

Copyright © 2019 SERVPRO of East Central Austin

Water Damage Restoration: Some Tips and Ideas

2/7/2018 (Permalink)

Water damage Austin can be a major problem. If the restoration process becomes complicated, then you should call a professional.

Water damage can be a major problem to deal with. But, what really is the root cause of it? There’s always an excessive amount of water that rises or appears into an area where it simply cannot pass through easily. Much of this is brought upon by heavy rains and flooding, as well as erosion, like a small hill becoming drenched and giving way as it cannot absorb an overflow of water. With no place to go, the water will just stop and congeal, sometimes quite rapidly. Many homes, businesses, schools and roads can be destroyed, or simply washed away by floods, leaving excessive damage in it’s wake.

Your home can de destroyed by water damage Austin, especially your walls, floors and personal items. Pipes can rust from water submersion, wood can rot and mold can rear its ugly head if the mess isn't cleaned up right away.

Removing the water and restoring your home can be a time consuming process. You can’t just go in and start removing the water; there are many steps and things to take into consideration, including the extent of the damage, potential health risks and how to actually remove the water and repair your property.

Of course, there are many elements involved in the restoration process such as cleaning, drying, mold remediation Austin and more… so let’s break it all down, as many of them are intertwined. 

Cleaning up the Water From Your Austin Home

The first question you’ll probably ask after a flood or a leak, is ‘how do I get rid of all this water?’ To be honest, it’s a bit complicated. You may want to go in and start scooping out the water or using a vacuum cleaner, which are things you should never, ever do. Depending on how much water you have to deal with, it may be very easy to get rid of the water, or it can be very time consuming. Think about the different types of water: some water is clean and some is dirty. If it’s something that can be easy to fix on your own,, such as a small leak, then you can use detergents or soap to clean up the residue. If you’re dealing with a major flood, a leaky roof, or sewage back up, you may face harmful contaminants which you don't want to attempt cleaning on your own. That's when you need to call a professional water removal Austin specialist.

The Restoration Process

Once the floodwaters have been cleared, then you can initiate the restoration process. Its not as easy as that, as you should never attempt to remove the water on your own. In cases like these, you should always reach out to a water restoration professional and follow certain procedures to protect you and your home.

You should always have your home inspected after there has been water damage. This will give the professionals a greater idea of how much water is being dealt with and what types of equipment they’ll need. While the professionals will bring in water pumps and other industrial equipment, you may be able to help by venting out certain areas and by using fans and dehumidifiers to help dry out the area. 

The drying process is also lengthy, and it can vary greatly depending on how much water you have in your Austin home. Once the water removal Austin has taken place, the cleaning can then begin. It won't be a pretty sight, especially if there is excessive dirt, mud, and foreign objects, but over time you can start getting your property back to how it was before the damage occurred. 

You’ll have to look at floors, walls, even the insulation to make sure that it’s all properly dried out and that no water remains. Some construction work might be needed, depending on how sever it all is, yet these specific things should never go unchecked.

This is just one element of many on how the restoration process works with water damage.

What is Mitigation?

Mitigation is used as a preventive measure to help reduce and prevent the amount of water from flooding, leaks and any other number of causes. In other words, stopping the water before it spreads more than it already has. A professional can go over all the various steps that are involved and how to stop water damage Austin in its tracks. The sources are many. It may not be a flood from a heavy rainstorm, but a leak from a faulty pipe, a broken appliance, or even from a blocked up sewer system. Mitigation can help you understand the source of your water damage, and by acting quickly, it can help prevent further damage to your Austin home.

Additional Elements of Water Restoration

While the water is a huge part of the Restoration process, there are also other issues to consider. Mold, of course is a messy side effect of water damage Austin if the clean up isn't thorough enough. Mold is everywhere, but it can start spreading if the water isn’t fully removed and your home isn't fully dried out. If the problem persists, then a mold inspection Austin may be needed to ensure that it isn't spreading. Odors emanating from mold and mildew can not only create unpleasant smells, but can also cause health issues if not properly cleaned. depending on the overall scope of the damage, you may need reconstruction if the damage is extreme. If any of these issues should arise, contact a professional service to help you with the restoration process.

How SERVPRO of East Central Austin Can Help With Water Damage Restoration

If your water damage Austin is extensive, don't even attempt to handle this on your own. SERVPRO of East Central Austin is here to help. 

We will take every effort to restore your Austin TX home after you’ve experienced water damage. We’re trained & certified professionals who specialize in water damage restoration, mold removal and mold remediation Austin, and more. We’ll work hard to properly restore your home in the aftermath of water damage from Austin storms, floods, and leaks. We use state of the art extraction equipment and scientific drying principles to ensure a smooth water restoration process.

We’re a locally owned Austin company, and we understand how overwhelming it is if you’ve experienced water damage. We’re highly trained water restoration experts, and are available 24/7. 

Call our local SERVPRO Company today at (512) 420-9886.

Water Damage: Things to do Before the Professionals Arrive

1/25/2018 (Permalink)

If you experience water damage Austin, there are a few things you can do before SERVPRO arrives.

You have a broken pipe or a leak in your Austin home. What do you do? Aside from panicking, you need to address the situation from the start. You need to call a plumber, but one isn’t available… you’re on your own.

Believe it or not, the smallest leak can cause major water damage Austin to your home. So, don’t panic, but be aware there are a few things that you can take care of on your own, before you reach out to water damage specialists.

Many of these quick solutions are fairly easy to tackle on your own. However, you shouldn’t don’t see them as fully solving the problem. Contact a specialist before things get out of control.

Cut Off the Water Flow to Your Austin Home

It’s often hard to determine where the source of your leak is coming from. If you have difficulty in locating the source, then shut off your water. A burst pipe may have many origins as to where the trouble stems from, so shutting off the water will help give you the ability to start with water removal Austin.

While it’s recommended that you shut off your water, you should also consider shutting down your electricity, until the source of the leak can be determined. This will help prevent any kind of electrical fire…another problem you don’t want to deal with. 

Ways to Start Drying Out Your Austin Home

So, you have water damage, but have yet to reach out to a professional water removal service. All hope is not lost as there are a few things you can do to help eliminate some of the water in your Austin home.

Your best ally in this endeavor is air. Open up all of your windows to allow fresh air in and use fans to help circulate it. If the moisture has nowhere to go, then you’ll eventually have to face musty odors, followed by the spread of mold. It’ll be a slow process to dry out your home, but the sooner you can get air in to start drying up some of the moisture, the better. Mold is nasty to deal with and you may actually miss it while cleaning. In this circumstance, you should contact a professional to help you with a mold inspection Austin, to help stop it before it spreads.

Using a Dehumidifier to Help Remove Water

A dehumidifier is a valuable tool to help remove water from your home. It basically sucks out the moisture from the air, and will help make the drying process go a bit faster. You may want to get several, depending on the amount of water you have. They’re very efficient machines and can help save you time during the cleaning process.

You’ll also have to do some additional work in removing items that may be tainted with water. Some of these may be salvageable, while others may not. Items like carpeting and furniture may be soaked, but they should be removed and brought outdoors so that they can air dry in the sun. Any other items, like small furniture and miscellaneous personal things, can usually be cleaned with mild detergent and water. These should also be taken outdoors to dry…but clean them thoroughly so that they don’t become susceptible to mold.

Vacuuming Options After Water Damage Austin

If you happen to own a wet vacuum, then you can at least get started on removing some of the water. This will help you temporarily if your carpeting, floors and furniture are soaked. Only use a wet vac under these circumstances: Never use a regular vacuum cleaner!

While it won’t be an immediate resolution, it will definitely help preventing the water from seeping into porous surfaces. Once water gets into porous materials it can begin to warp and buckle items such as wood floors, which you would most likely need to replace. Most wood floors are covered with polyurethane, but even excessive amounts of water can cause this coating to deteriorate.

While a wet vac allows you to tackle the surface, water can sink deep into these porous materials, which can then lead to mold. Even though mold may make an appearance, all hope is not lost. The good this is that there are restoration companies that can work with you to help manage your humidity and control whatever mold remediation Austin that you may need

Important Things Before The Professionals Arrive

While your first reaction is to start cleaning up the mess right away after water damage Austin, there are a few things that you shouldn’t do which can greatly affect your safety.

-Don't leave any wet fabric, such as clothes, small area rugs, etc., in your Austin home. Pick them up and allow them to air dry outside. 

-The same goes for paper products such as wet newspapers, magazines and books; don't leave them on the floor. There’s a chance you may not be able to salvage them, but they should still be take outside to air dry as well.

-Do not use any electronic devices! Unplug and avoid using all electric appliances, such as radios, TVs and computers.

-Stay out of rooms that have wet floors and ceilings. If you manage to remove most of the water on your own, then let these rooms air dry allow professionals to begin full water removal Austin.

SERVPRO: How We Can Help

This is where SERVPROof East Central Austin can help. Our SERVPRO team consists of dedicated, trained & certified professionals who are available 24/7 to help with your water damage Austin needs.

We specialize in water damage removal and restoration, as well as mold remediation and removal. We will take every effort to properly restore your home or business in the aftermath of a storm, floods, leaks or whatever your particular situation.

We'll review the overall scope of your water damage repairs with an advanced water damage inspection and state of the art extraction equipment to make the restoration process go smoothly.

Our SERVPRO Team is ready and willing to help with your water restoration repairs. If you’re in need of water damage repairs and restoration, please contact our local SERVPRO company today.

Why You Should Use A Professional Water Damage Specialist in Austin

1/19/2018 (Permalink)

Austin water damage can be a nightmare. A professional water damage specialist can help, should these circumstances arise.

Water damage can be a nightmare. Whether from a flood, a leaky or burst pipe, a faulty appliance or a backed up sewage system, your first inclination is to clean up the mess. But wait! First of all, do you know what you’re dealing with? This isn’t something that can be done with a few paper towels and some soap. This is much more complicated than that.

There are several issues involved here, ranging from safety, bacteria, and the potential for mold to spread if the water damage is not properly remediated. Basically you shouldn’t tackle this on your own. Instead, you should reach out to an Austin based professional, who can help you figure out the best course of action for water removal Austin.

Of course, you never want to have to deal with a burst pipe, but it does happen and it can create abundant damage to your home. Initially you’ll want to clean up the mess…but you shouldn’t do this on your own. It’s a very time consuming process, and most likely, you won’t have the proper equipment to remove the water and dry your property and items right away. If ignored for a long period of time, the water can actually get into your walls and floors as well as other items, which can lead to mold. It’s a very complicated and time-consuming procedure to get rid of water damage Austin and mold on your own, and you should always use a professional service should this type of experience occur.

How Water Can Actually Damage your Austin Home

Whether a flood, heavy rain, or a burst pipe is the cause, once water enters your home and seeps into cracks and other hard to reach areas, the damage can be extreme. Water immersion can eventually degrade the condition of your building materials: metal will eventually rust, wood will begin to rot and mold will eventually spread. If water damage isn’t addressed immediately, your home or business may suffer some irreparable damage.

First Steps in Restoring Water Damage

Identifying the problem is the first action you need to take in confronting water damage. If a leak is the source, then shut off your water and then assess the damage. If there’s a limited amount of water, then you may not have excessive damage…just enough to isolate it and not vacate the house while it’s repaired and remediated. If the damage is extreme, there may be potential health risks involved and you may have to evacuate until the issue is resolved. It is recommended that you as the Austin homeowner not attempt to clean up the damage yourself. A licensed water damage professional will understand every element of your water damage and will be able to assess the damage, properly dehumidify your property monitor the areas in question and help with water removal Austin.

If you haven’t consulted with a restoration professional, you probably should. They can go over all the details of your water damage to determine the extent of the damage and what can be salvaged. They can also give you insight as to the status of mold in the aftermath of your water damage and provide a mold inspection Austin. If left unattended, mold spores can spread and cause major issues not just for your health, but also for the safety of your home. Mold needs to be meticulously monitored and removed before you can even return to your home.

Using a Professional Instead of Cleaning up Austin Water Damage Yourself

Think of it this way: you want to clean up your home after a storm or leak has caused water damage. It is your home and you want to protect it…but do you have the time, the energy…can you handle this on your own? In most cases, we aren’t able to tackle such an immense project on our own. A minor leak may be easy to manage and clean up on your own, but a more extreme case of water damage will require the services of a professional, who can handle the restoration of your property in less time than it would take if you did it single-handed.

Stopping Austin Mold Before it Starts

It important to address the water damage right away, for standing water and any extra moisture can be a breeding ground for mold spores to take root and then take over your house. This is where you should consider a mold inspection Austin, so that professionals can assess that status and potential spread of mold in your home once water damage has occurred. It’s best to stop mold before it can spread, so utilizing the services of a professional who handles mold remediation Austin will be a good step in keeping a headache from becoming a migraine.

How SERVPRO Of East Central Austin Can Help

If you’ve experienced water damage then SERVPRO of East Central Austin is here to help. We're trained & certified professionals who are available 24/7 in order to assist you with your water damage Austin needs.

We specialize in water damage removal and restoration, and mold remediation, and we use top-quality drying equipment for our water damage cleanup & restoration jobs.

Our SERVPRO team will evaluate the status of your water damage repairs, along with advanced water damage inspection, featuring state of the art extraction equipment for a smooth restoration process. We’re highly trained water restoration experts, and our trained and certified professionals can help 24/7 with your water restoration and repairs.

If you've experienced water damage and the onset of mold, contact SERVPRO of East Central Austin today.

How Cleaning Your Gutters Can Help Prevent Water Damage to Your Austin Home

12/21/2017 (Permalink)

A clogged gutter, which, if not addressed, can lead to water damage austin.

As fall passes through and eventually leads into winter, it’s time for leaves to start falling off of the trees. Many of these leaves will land on the ground, while others will wind up in the gutters of your home, which, over time can cause problems such as clogging and water damage if they’re not removed.

Sometimes we forget about our gutters, but once the water from a rainstorm starts to fall onto the side of your house rather than passing through the gutters, then there is obviously an issue that needs to be addressed.

Gutters keep a steady flow of water away from your home in order to help prevent water damage. If you ignore and don’t properly maintain your gutters on a regular basis, there can be disastrous consequences for the outside and inside of your home, which may require the attention of water damage specialists Austin.

Gutters, Flooding and Freezing

Gutters are designed to move water away from the roof of your house and your foundation. If your gutters are blocked, water will not flow properly, instead pouring over the sides and onto your walls and down into your foundation. As the water runs down the side of your house, it can greatly affect any wood siding you might have, which, if neglected, can eventually lead to mold, and eventually wood rot. The foundation, which is usually made of concrete, can slowly crumble over time from the excessive moisture.

Excessive water can also spill over into your yard, causing flooding. This can affect any nearby landscaping, such as trees and plants positioned near your house. While there’s rarely a deep freeze in Austin, you should keep your gutters clean in the event that ice does form. If your gutters are clean, they may still be clogged, which can allow excess water to freeze and create ice dams. Leaking for ice dams can seep in through your roof and create water damage, as the water has no place to go.

How to Clean Your Gutters

While the idea of cleaning your gutters may at first appear a daunting challenge, it’s actually not all that complicated. However, there are a few precautions you should take if you plan on doing this yourself:

  • Get Yourself a Safe Ladder. If you have an old, rickety wooden ladder, get rid of it and get yourself a sturdy new one, if possible. You’d be amazed at how many people fall while using old ladders to clean their gutters. Never lean your ladder against the gutters as they can be bent or broken. Always have someone spot you while holding the ladder while you’re cleaning the gutters. This helps stabilize the ladder and allows for an extra set of hands to pass you tools you may need for cleaning.

  • Wear Protective Clothing. While you may think that your gutters are full of leaves, keep in mind that there may also be twigs, dirt and a variety of bugs up there. Always wear long sleeves and thick rubber gloves as a protective measure. It’s a very messy job, so protect yourself.

  • Use tools. While you may feel like using your hands, based on how messy this can get, you may want to use tools, such as a small garden trowel to scoop out the mess.

  • How to collect the leaves and dirt. Before you even begin, get yourself a plastic drop cloth or a tarp and lay it down to collect the leaves and other debris. This is a better option instead of just dumping them in your yard.

  • Easy Clean Up. Once you’ve cleaned out the gutters, you should also check the drain for any foreign objects. Leaves and twigs can easily get stuck in here, so make sure that you get everything. Once you cleaned out the whole gutter, rinse the out with a hose to make sure that they’re clean and that the water flows properly.

How SERVPRO of East Central Austin Can Help if You Experience Water Damage

If your Austin home has experienced water damage and flooding from clogged gutters, SERVPRO of East Central Austin can help

We’re a locally owned Austin company, and we understand how overwhelming it can be if your property has experienced water damage. We can help with all aspects of water damage Austin, including water extraction Austin, water damage cleanup and water damage restoration. We’re water restoration experts, and our highly trained and certified professionals can help 24/7 with your water restoration and repairs to make it "Like it never even happened."

Need help with your water damage issues? Call our local SERVPRO Company today at (512) 420- 9886.

Why You Should Never Air Dry Your Austin Home After Water Damage

11/27/2017 (Permalink)

House Flood SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

If your Austin home or business should experience a flood, or any type of water damage, your first instinct may be to let everything dry out before you start to clean up. While water evaporation is a natural process, you may think that this is the route to go. While we may air dry our clothes on a clothesline, this isn’t advisable for your home, once water damage occurs. In fact, air-drying out your home can cause a multitude of damaging issues, such as warping and mold.

Here are two main reasons why air drying your Austin home is not the best route to go after water damage has occurred:

Water Damage to Your Austin Property

While air drying usually takes longer than proper cleaning, you run the risk of having many items in your house becoming water damaged. Carpets, wallpaper, upholstery are considered absorbent, so once they become waterlogged, it will take longer to dry than usual. Warping can then occur, once these porous materials absorb the water. Think of walls and floors submerged under water…they almost always are never the same afterwards.

If your property is exposed to moisture for an extended period of time, oxidation and rotting can also take place. A thorough drying procedure should be taken into account to prevent any type of warping, which is why it’s best to remove all of the water from your Austin home and then begin the cleaning process. Once your property is severely water damaged, it may be very costly to repair and even replace what’s been affected.

The Appearance of Mold after Water Damage

The longer that water remains in your Austin home or business after water damage, the greater the opportunity for mold to appear. This is why it’s important to remove all water and not air-dry your home. If you move quickly to remove the water from your home, then there will be a reduced opportunity for mold to spread into your floors and walls. Tiny crevices can allow mold spores to fester and take root, and you most likely don’t want to have to replace your floors and walls. Mold removal and remediation should take place as quickly as possible, to stop mold before it starts.

How Our SERVPRO Team Can Help

If you’ve experienced water damage in your Austin home, it’s best to not air dry your property. If you cannot handle water damage removal and restoration and mold remediation by yourself, then SERVPRO of East Central Austin is here to help. We're trained & certified professionals who are available 24/7 in order to assist you with your water damage Austin needs.

We specialize in water damage removal and restoration, and mold remediation. Our SERVPRO team will evaluate the status of your water damage repairs in addition to an advance water damage inspection, featuring state of the art extraction equipment for a smooth restoration process.

If you've experienced water damage Austin and the onset of mold, contact our local SERVPRO Company today.

Preventing Water Damage from Your HVAC Unit

11/2/2017 (Permalink)

HVAC units SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Water Damage and Your HVAC Unit

As anyone who's suffered from water damage knows, it can cause multiple problems that can be difficult to remedy. If you’ve been the victim of water damage from a flood or excessive rain in Austin, then it’s something that you should take care of immediately. However, other types of water damage may go unnoticed, causing more insidious damage and leading to unforeseen problems down the road. Your heating, ventilation and air conditioning unit (HVAC) is one such culprit; if your HVAC unit is not properly cared for, and routinely maintained and inspected, you can find yourself with some very extreme water damage and mold issues down the line.

Normally, your HVAC unit shouldn’t leak, but it can happen. Basic maintenance of your unit can keep it running without any problems, but sometimes this just isn’t the case. Even minor issues can cause a major headache for you, if your HVAC unit isn’t checked on a regular basis.

Typical Causes of HVAC Leaking and Water Damage Resulting from Your HVAC Unit

Like any major household appliance, your HVAC needs to be maintained regularly to prevent any future problems. It’s like your car, if you don’t change the oil every few thousand miles, you’ll experience problems; the same goes for your HVAC unit. Water damage, mold and even structural damage are major risks you can face if your HVAC unit is not properly maintained.

Below are some tips to prevent water damage from your HVAC:

Preventing Water Damage as a Result of Condensate Drain Issues

If your HVAC is in good working shape, then the water that’s collected in your condensate drain should be carried through your plumbing system and expelled outside of your Austin home. While you might see very small amounts of water from your unit, this is often normal as the unit is removing moisture from the air.

However, a clogged condensate drain can cause water to leak. As your condensate drain gets clogged, it needs to be flushed out. Dust from your filter and other related debris can get stuck in the drain, so it should be cleaned out often, depending on how much you use your HVAC. 

Once you turn off your unit, the drain can be flushed with water mixed with some bleach, or it can be vacuumed out. If you’re not sure how to do this, then contact a specialist, who can also check if there are any issues with the drain itself. However, if you see larger than normal amounts of water appearing on your floor, on your walls and even your celling, then you have water damage Austin and need to get it taken care of right away. 

Another thing to keep in mind: if you find a leak in your air conditioner’s drainage pipe, this should be replaced right away. You should contact a professional for this, because it’s a bit of a tricky process, but if a leak is evident, then take care of it immediately to prevent any further water damage from occurring.

And if you are the victim of water damage in Austin TX or the surrounding areas, rest assured our SERVPRO team can help. 

Centrally located in Austin, our SERVPRO company consists of highly trained and certified water damage restoration professionals; not only can we take care of any water removal & extraction you may need, but we specialize in water damage restoration Austin, and can also handle any necessary mold inspection or mold remediation Austin.

Frozen Coils & How They Can Cause Water Damage

We all know how hot it gets here in Austin TX, and many people often have their ACs cranked very high in order to stay cool. If your HVAC is doing overtime in this department, you may actually find ice starting to appear in your evaporator coil. Once the ice begins to melt, the melted water will start to leak. If you think that your coil is frozen, then you should shut down your AC for a few hours, so that the ice melts and clean up any water that you find. If this occurs more than once, then you need to bring in a specialist to figure out the problem. Otherwise you could end up with more water damage on your hands.

Even a Simple Thing Like Your Condensate Pan Shifting Can Attribute to Water Damage

Another thing to look out for is your condensate pan, a galvanized metal pan that collects any condensation from your HVAC unit. If it shifts in any way, which they can do, you’ll find some type of water damage appearing over time. It’s not that difficult to repair as all you need is to check the pan’s placement and move it back in place if it’s moved.

Leaky Window Air Conditioners: A Large Culprit for Potential Water Damage & Mold

While most homes in Austin have central HVAC units, there are some homeowners that use window air conditioners to beat the heat. Although less expensive than a central system, these types of air conditioners are known to leak frequently, which can cause extreme water damage and mold. As they have no condensate drain, many times the water will leak out onto the window sill, causing permanent damage and allowing for mold to set in, causing even more problems.

These units are heavy, cumbersome and often tend to leak, as they usually aren’t mounted properly. If this is the situation, then you’ll find excess water coming into your house. Usually these just rest in your window, but it’s much safer if they are mounted on a window bracket, so that they’re positioned properly. If you don’t have a window bracket, be sure that it’s secure enough so that extra water drains on the outside of your Austin home, instead of the inside.

How to Repair Water Damage Resulting from Your HVAC Unit

If you find that your HVAC system is experiencing minor leaks, you may be able to tackle the problem on your own, but if it appears to be a long-term problem, then you’ll probably need some outside help. Slight damage to walls and small puddles may be easily repaired, but if your walls show increasing moisture, they you may have to resort to cutting them open to find the root of the damage. Your floorboards, sub floors and ceilings can also be affected, and if they start to sag from excessive water damage, they also will have to be dried and possibly removed and replaced.

Once water damage occurs, you’ll most likely have to deal with mold. Minor patches of mold may be easy to remove to stop it in its tracks…but depending on how extreme the water damage is, you may find mold growing on your walls, under your floors and in the bones of your Austin home’s structure. 

Here’s where heavy cleaning and sanitizing of your home may be needed, so please don’t try to tackle this type of mold remediation on your own: contact an Austin mold remediation company, like our SERVPRO team instead.

What You Can Do To Prevent Leaks in Your HVAC Unit

While you may have a trusted HVAC system, it’s always best to do routine checks to prevent any possible water damage. Here are a few ideas.

1. Check and Clean the Condensation Line Frequently

You should always check your condensation line for moisture and possible clogs. The line should be cleaned every 3 to 6 months, to ensure that there’s no extra moisture of clogs.

2. Replace Your HVAC filter 

Your filter can draw in tons of dust and dirt, which can greatly affect the performance of your unit. Your filter should be replaced every 3 months, to keep airflow consistent and to prevent clogs.

3. Air Duct Cleaning and Inspections, Cleaning & Maintenance of Your Overall HVAC System

It's always a good idea to have a regular inspection of your HVAC system to ensure that it's running properly. Our SERVPRO team can help by routinely inspecting and maintaining your HVAC system to help prevent the possibility of leaks and water damage from occurring. You won't always need an air duct cleaning Austin done, but should it be necessary, we can help with that as well.

4. Check Your HVAC Refrigerant Levels

The refrigerant is the ingredient used to keep the air in your air conditioner cool. If it’s low, then it can affect the performance of your HVAC, which may cause water to leak and cause subsequent water damage. Check the refrigerant levels regularly.

Call Our SERVPRO Office 24/7 Should You Have a Water Damage Emergency

If your water damage is extensive from your HVAC unit, don't try and tackle water damage removal and restoration and mold remediation by yourself. Our SERVPRO company is here for you. We're trained & certified professionals who are available 24/7 in order to assist you with your water damage Austin needs.

We specialize in water damage restoration, mold remediation, HVAC and air duct cleaning and more. We’ll work to properly restore your property in the aftermath of water damage from Austin storms, floods, leaks and/or issues with your HVAC unit. We use state of the art extraction equipment and scientific drying principles so that the water restoration process goes smoothly and is as stress free as possible.

We’re a locally owned Austin SERVPRO company that is proud to serve our community. We’re here for you should your Austin TX property experience any type of water damage.

Small Leaks Can Mean Major Water Damage in Your Austin Home

10/4/2017 (Permalink)

Pipe break SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

How a Small Leak in Your Austin Home Can Quickly Turn into a Major Water Damage Problem

A leak in your Austin TX home should never be ignored. Even the most miniscule leak can cause extreme water damage, and it’s often these types of leaks that people fail to notice. Minor leaks can affect carpeting, walls, and damage to your subfloors, as well as creating a major problem for your internal plumbing and pipes.

The best way to notice and stop any potential leaks is to do inspections every month. By using basic leak detection, you can uncover if you have any issues with moisture and humidity, as unexpected moisture that could be caused by leaks that can lead to potential structural damage. But how do you actually identify these potential problems?

Performing Leak Detection in Your Austin Home or Business

First, you should go through your Austin property, checking the inside and the outside at least once a month.

Inspect your property for traces of water or any kind of moisture that appears to be resulting from water damage Austin. Pipes often tend to be the culprit, but you should also look into crawl spaces in your basement, if you have one. In many cases moisture isn’t all that easy to identify, so you may be surprised if you overlook something and then find mold starting to grow.

If mold sets in, it can lead to a variety of other issues, including affecting your health. If you do see mold, make sure you act quickly by getting a mold inspection done. It's likely you might also need mold remediation Austin.

If you’re unable to find the leaks on your own, you may want to consult with a plumber. If you don’t have a regular plumber whose services you use, consult with a few plumbers regarding estimates and length of time to fix your leak. And if you need water damage restoration, our SERVPRO team can help.

Detecting if Mold Growth Has Begun

Active mold growth can often be detected by smell alone. If you smell anything musty or just flat out funky, then you might have mold growing somewhere. Even if you can’t see it, try to pinpoint where it may be coming from.

Areas where you’re likely to find moisture, such as bathrooms and showers can breed mold if not cleaned regularly. If excessive moisture exists in your Austin TX home, then you may need to bring in a dehumidifier and exhaust fans and get a mold inspection done.

An increase in mold can be caused by poor ventilation. Make sure all of your potentially damp spaces (basements, attics, crawl spaces, etc.) are well ventilated so that moisture can escape.

Always check on your air conditioner and HVAC system. Change your filters monthly and check all pipes for clogs, which can cause all kinds of problems. A properly working system can help drastically reduce humidity.

The Damage that Leaks Really Cause

It’s estimated that a small leak can cause a home to lose anywhere from 2,000 to 20,000 gallons of water per year. If this derived from a leaky kitchen faucet, it can usually be repaired pretty quickly, either by yourself or with the assistance of a plumber. Other leaks may be more difficult to find and may go undetected for longer periods of time, which can cause you massive water damage problems in the end.

Structural Damage Resulting from Leaks and Water Damage

Structural damage is another common issue resulting from leaks. Structural damage can be just as much of a headache as water damage to your Austin TX home, and just as costly. You’ll find that in addition to cosmetic issues, like water stains in the walls and ceilings, you’ll actually need to investigate if the water damage is more extreme. As a leak can develop over time, at the first sight of staining on your floors, walls, ceiling, etc., you should call in plumbers.

Bending and warping drywall can be a major issue once these materials begin to absorb water from a leak. The same can happen with wood floors, which will also hamper your home’s structural integrity. Support beams can also be affected, if the affected area isn’t tended to right away. Warped walls should be removed to access the leak in question and to prevent further water damage and mold; the growth of such problems can lead to your home becoming uninhabitable.

Lost Property Values as a Result of Water Damage in Austin

One thing to take into account is that if your home has recurring leaks and water damage, it can greatly affect the value of your home, especially if you ‘re trying to sell it. Once water damage is repaired, there may be traces of it that are left behind. That's one of the reasons why you'll want to contact a water damage restoration company, like our SERVPRO office. We specialize in making it "Like it never even happened."

If your water damage is excessive, and should traces of water damage remain, you’ll find that you may have to reduce your selling price.

Why Leak Prevention is Important

Conquering a water leak, regardless of its size, is something that should be handled by a plumber. A good plumber will be meticulous in researching, analyzing and restoring the numerous causes of water leaks and water damage. Plumbers are extremely knowledgeable and can help in stopping a water leak that will cause damage to your Austin home.

How SERVPRO of East Central Austin Can Help in the Event of Water Damage

If your Austin-based home or business has experienced water damage from a pesky leak that you can’t control, be sure to reach out to a plumber… But if water damage cleanup Austin is needed, you should contact a professional water damage and restoration company.

SERVPRO of East Central Austin will take every effort to restore your Austin TX home after you experience water damage. We can help you evaluate the overall scope of your water damage repairs, and we use only top of the line water extraction equipment to provide a seamless restoration process.

We’re a locally owned Austin company, and we understand how overwhelming it can be if your Austin property has experienced water damage. We’re highly trained water restoration experts, and our trained and certified professionals can help 24/7 with your water restoration and repairs.

Water Extraction and Water Damage Restoration in Austin: Tips and Tricks

7/3/2017 (Permalink)

Flood SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Major Problems Connected with Water Damage

Believe it or not, there are many problems you can face while attempting water damage cleanup yourself; therefore, we must stress that you need to be cautious before even embarking on these procedures. When attempting water damage restoration & water extraction on your own, here are some issues that you may have to confront, with some tips on how to resolve them:

Water Damage in Austin Resulting in Electrical Problems

You can never be too careful when it comes to electricity once a flood or serious water damage has occurred in your Austin property. You need to check that all of your gas and electricity has been turned off prior to engaging in any type water extraction or any type of cleaning procedure revolving around water damage Austin.

Make sure that all of your circuits and switches are disconnected. The covers to your electrical outlets should also be removed to let the wiring dry out; also do this with your fuses and breakers to prevent any issues such as fires and smoldering. Once everything has dried, bring in an electrician to fully inspect all of the circuits for proper voltage, grounding and to be sure that they’re safe before you reconnect everything,

Our Austin SERVPRO company uses top-quality drying equipment for our water damage cleanup jobs. Keep in mind that if you're not entirely sure of the extent of your damage (remember, some effects of water damage may not be noticeable right away) then you should be safe and contact a professional water extraction and water damage restoration company, like our local SERVPRO team.

Mud: A Messy Contributor

Sadly, flooding can be a common occurrence in Austin, particularly in certain parts of Austin; you may find after a flood has invaded your home or business, that you're the victim of not just excessive amounts of water, but also mud. Heavy periods of rain can soak the ground causing dirt to loosen and be carried away, leaving mud as a result. Once mud begins to loosen it can grab everything within its reach and has a tendency to be very destructive. And yes, that means as a result of a flood here in Austin, you can be the victim of mudflow.

Should you have an encounter with mud in your Austin home or business, be very careful as it may be contaminated (mud can host a variety of animals and larva, which along with random debris that it gathers during its journey, can be very unsanitary).

All mud should be properly extracted before you even begin to embark on the cleaning process. Mud is extremely destructive, as it can damage homes as well as roads and it can also clog sewers.

Can you Save Your Furniture After Water Damage?

Here is where you’ll have to consider whether your furniture is a loss after water damage, especially if it appears pretty dire in terms of saving. If you have upholstered furniture or any mattresses that have been affected by water damage, you should get rid of them right away to prevent contamination from spreading.

Sometimes we all feel tied to things. If you have pieces of furniture that have a sentimental value or antiques and you just can’t bear to part with them, here are some tips on dealing with those.

If they are upholstered pieces, removing all of the upholstery and stuffing may be your best bet. This will allow you to clean the frame of your furniture, so that it can be reupholstered. You should be able to save most plastic, wood and metal furniture, but make sure that it is properly cleaned.

Carpets can be another major issue, and if they’ve had sufficient water damage then unfortunately they may have to go as well. Contaminants from the water can get deeply soaked into your carpet’s fibers, and they can be harmful. If you feel a carpet is worth saving, then give cleaning it a try. If your home or business has wall-to-wall carpeting, you should remove not just the carpet but the carpet pads as well, so that the floors can properly dry. If you use a carpet pad, that will also need to be discarded.

You may be able to save items such as blankets, throw rugs and miscellaneous bedding, if they’re easy to clean. The best way to do this is to bring them outside and clean them with soapy water, or another cleaning solution that you think might work, and use the power of the hot Austin sun to air-dry them.

Flooding and Water Damage can Greatly Impact Your Austin Food and Water Quality

Water: Once your property has had a flood or any other kind of water damage, you should be aware that you may have issues with your home water system. Never go in thinking that your water is safe and ready to use. As a precaution, you should contact your water company and the public health department, and let them investigate whether or not your water is safe. Contaminated water is not safe to drink and should not be used for washing and cooking under any circumstances.

Bacterial infections tend to be a high occurrence in the aftermath of a water damage disaster, so you may have to boil water before use it initially, until you remedy all problems. If you don't take these precautions, the water from your system can be heavily contaminated, which in turn can be extremely dangerous, so check with the public health department regarding any contaminants.

Food: In the aftermath of serious water damage, you have to assess how safe your food is. It’s not advisable to keep anything perishable. However, if you have canned goods and they haven’t come into contact with any contaminated water, then you might still be able to use them.

One way to save your canned goods, if they’ve not been affected, is to peel off the labels, and then wash the cans in a mix of bleach and potable water (you can use 1TB of bleach per gallon of water), which will basically kill any potential contaminants and help to disinfect items.

Once dry, re-label each can with a permanent marker, and add the expiration date as some canned goods can last for a few years. If you have food in plastic or foil pouches (known as retort pouches, similar to the Army’s ready to eat meals), you may find that these are safe, as long as the pouches aren’t broken or compromised in any way.

If your cooking utensils have been contaminated, then you should definitely throw them out. Any utensils and items made out of wood or plastic should be trashed. This includes bottles, cutting boards, spatulas, cups, spoons, etc., But not all is lost: the good thing is that kitchen utensils made out of metal, and items made out of glass or porcelain, can also be saved in soaked if the aforementioned bleach and water solution.

Water Damage in Austin and Repairing Your Floors

If you've coated the floors of your Austin home or business with polyurethane (or any other similar coating), be aware that they can still experience water damage. Some varnishes do protect wood to some degree, but they shouldn't be considered as an impenetrable wall that will protect your wood floors forever. Even an outside deck that has been continuously treated and been through years of rain may deteriorate over time, allowing for rot to set in.

Every drying procedure is different, and drying procedures can vary in length after water damage, with much of it based on how much damage has taken place. Floors need extra special care and attention when this happens. Don’t rush the restoration process, because then you'll have to deal with wooden planks that may buckle, bend and even crack if they’re not properly dried. If you’re thinking of attempting to renovate your wood floors, make sure that they’re completely dry before beginning any repairs.

Vinyl floors can also fall victim to excessive water damage. Vinyl floors come as either large sheets, that you’d find in a kitchen, or they are interlocking planks that resemble wood. Once vinyl gets wet, it can buckle and crack and needs to be replaced…which will also help your subfloor to completely dry out. Don’t reuse the vinyl; just replace it; after water damage, vinyl won’t be salvageable.

Preventing the Spread of Water Damage in the Walls of Your Austin Home or Business

Should floodwater severe water damage affect your Austin property, there’s a chance that your walls may also experience water damage. In the event that this happens, you’ll probably have to cut your walls open in order to dry them out. Wet walls can accumulate mold or rot if not properly ventilated and dried.

While cutting your walls open will be time consuming, it’s the best way to properly ventilate them. Even the smallest amount of water damage can spread and cause problems, and the last thing you want is a room full of mold, so this will help to prevent it from spreading. And be sure to remove any and all insulation, as it can also be contaminated.

If you have walls without insulation and you don’t want to cut them open, try drilling holes in the walls to help air get through. You should also remove baseboards if they become waterlogged, and be sure to remove any wet drywall, which can replaced once everything is dry.

Your walls will not dry overnight. In many cases, it may take up to a month for them to be fully dried out. Using humidifiers and fans will definitely help move the process along and may help cut the time in half. You should also open all of your windows, if possible, to allow for cross-ventilation. After everything dries out, you should use more durable materials such as wood paneling, foam insulation, and tiles, all of which can withstand excessive water.

Other Problems That Can Result from Water Damage Austin

As we've focused on floors, furniture and walls in this section, you should also be aware of how water damage can cause problems for your air conditioning and heating system, your air ducts, your sewage system, your water well (if you have one on your property), your foundation and your roof. Excessive water saturation and water damage can impact the overall condition of these elements of your home or office, if you've experienced a flood or a storm.

Be very careful not to use your heat or air conditioning until it's dry and safe to use. Make sure that the electricity is turned off and your system is disconnected, prior to having it inspected for any water damage. If you find water has gotten into your air ducts, you’ll need to have those cleaned and aired out as well.

Remember that any type of water, including floods, heavy rain, or even a minor leak if unchecked, can cause a major headache and extensive water damage. In many cases, if the damage is minor, you may be able to remedy the situation on your own. This is not always the case, however, and sometimes the situation is far more extreme and requires professional assistance. Attempting to remedy a potentially hazardous situation on your own, especially if you’re not prepared, can be disastrous for you, your business or your family.

Are You in Need of Help with Your Water Extraction and Water Damage Restoration?

Give Our Austin SERVPRO Team a Call

If you’re not sure that you can tackle the water extraction & water damage restoration by yourself, then a water extraction & water damage restoration company like our local SERVPRO team is there for you. Our employees are a group of dedicated, trained & certified professionals available 24/7 in order to assist you with your water damage Austin needs.

We specialize in water damage removal and restoration, and we will take every effort to properly restore your property in the aftermath of water damage from Austin storms, floods, leaks or whatever your particular situation.

We'll help you review the magnitude of your water damage repairs along with an advance water damage inspection and state of the art extraction equipment that will make the restoration process a stress free experience.

As a locally owned Austin company, our focus is on the community that we serve. We understand how stressful this experience can be when your Austin property has experienced water damage.

Our SERVPRO Austin Team consists of highly trained water restoration technicians who are able to provide guidance and much needed resources, and there is no job too big or small for our Austin team.

We are trained and certified professionals ready and willing to help with your water restoration repairs. If you require water damage repairs and restoration, contact our local SERVPRO company today.

Water Extraction and Water Damage Cleanup: Should You Attempt This on Your Own?

6/30/2017 (Permalink)

Flood damage SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Water Extraction and Water Damage Cleanup in Austin

If your Austin home or business has experienced a flood or extensive water damage, you’ll need sufficient time to review the damage and determine what you’ve lost. Whether or not the restoration is something you can handle on your own will likely weigh on whether the water damage is minimal or excessive, and if you require water extraction.

If you do require water extraction, then you may not want to tackle this on your own, especially if your Austin home or business is severely flooded. In that case it's best to reach out to a water extraction and water damage restoration company like our local SERVPRO office.

If you have minor water damage it may not be difficult to handle the cleanup on your own, but you should be cautious, especially if you come across mold or other issues typically related to water damage.

While you’re determining if this is something that you can handle on your own, you need to be aware of the impact and long-term effects that extensive water damage can have on your health, safety and your home or business. If you’re up for the challenge and are sure that you can take this on by yourself, please be aware of the following risks and be prepared:

Assessing and Preparing for Water Damage Cleanup & Water Extraction

Before getting started with any type of water damage cleanup or extraction, it’s important to follow some basic safety procedures:

  1. First, you have to be sure that your home or business is safe to enter. Electrical problems can be tricky, so if there is damage that might have caused electrical problems, like downed or exposed wires, or if there is so much water and you need water extraction and you’re not sure that you should go in, then don’t risk it. Best thing to do is to get in touch with an electrician, who will check if your power lines and circuits are secured before you begin. If it looks as if too much damage has occurred, they you may clearly have electrical problems.
  1. Be sure that that there are no potential gas leaks or additional fire hazards. Be sure to have a battery-powered flashlight with you at all times. Never use a lighter or matches if there’s even the slightest chance of a leak. A spark from a match or a lighter can ignite a fire, so be very careful.
  1. As there are a variety of cleaning solutions out there, you should be cautious when selecting the right one. Pure chlorine bleach works, but so does ammonia and vinegar…however, you should never mix any of these together, as they can create an extremely toxic and harmful chlorine gas. Do some investigative work to see which one is the best for this type of project and use only that one.
  1. It’s important, before you begin, that you have plenty of protective clothing, such as goggles, boots, rubber gloves and especially a respirator, because some the air may be toxic. You should be fully protected as any floodwater water damaged material may be riddled with contaminants.
  1. Keep a look out for animals. All kinds of insects and other creatures can be attracted by Austin floodwater. Snakes, fire ants and mosquitoes are just of the few that can be drawn to water…so be careful.

It’s no secret that cleaning is a very crucial part of the water damage cleanup process; it’s not something that can be done overnight. Many of the items in your Austin home or business may in fact be salvageable, but you may find that some things just have to go. In this case it’s best to reach out to a water damage specialist, otherwise you may find yourself doing all of the cleaning, water extraction and repairs on your own.

Of course, you may feel that you need to get right in and start cleaning right away, but before you embark on any type of cleaning or cleanup, you’ll need to make sure that all the water is removed and that all the relative elements of your Austin property are properly dried out.

Let’s look at wood floors: if you have wood floors, and it turns out that they’re fully soaked, they’ll have to properly dry out before you can do any type of water damage restoration. You may actually have to remove and replace all of the floors if it’s that bad. Venturing into new construction, before the structure is completely dry, will also be problematic as you may encounter mold, which over time will cause your property to deteriorate. It’s very important to make sure that everything is dried out before you even begin moving forward.

Our local SERVPRO company uses top-quality drying equipment for our water damage cleanup & restoration jobs. Keep in mind that if you're not entirely sure of the extent of your damage, or whether you're really capable of cleaning it up properly on your own (remember, some effects of water damage may not be all that noticeable at first) then you should be safe and contact a professional water extraction and water damage restoration company, like our Austin-based SERVPRO company.

Other issues, such as mud, food and water safety, home furnishing restoration, and how to deal with wet floors and walls, among others will be covered in Part 2 of this article, Tips on Dealing with Major Water Damage Issues.

10 Great Tips for Preventing Water Damage in Austin

5/24/2017 (Permalink)

Kitchen Flood SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Stop Water Damage Before It Starts in Your Austin Home or Business

The thought of water damage to your Austin home or business got you down? Water damage occurs frequently in Austin, but the good news is there are some preventative tips you can take to help prevent or stop water damage before it progresses.

Leaky pipes and faulty hoses are often guilty culprits that should not be ignored. While easily replaceable, if you don't regularly check for leaks in these items, you might find yourself getting into a situation with extensive and costly water damage to your Austin home or business that could be difficult to repair.

However, there are some steps you can take to prevent any kind of water damage to your Austin home or business. It’s as easy as checking all of your leaky pipes, hoses and appliances.

Internal Household Water Damage Problems and Solutions

1. Your Appliances Can Be Your Enemy

We hate to put it that way, but it's true. And while we all have a need for household appliances, they also need to be taken care of over time. If these appliances should have leaky pipes and hoses, then take note, severe water damage is not that far away.

When you take into account all the water that’s being used by your washing machine and dishwasher, it's understandable how little leaks can quickly turn into messy situations, and if this goes on unattended, you may find that professional water extraction may be necessary. A small tear in a hose or pipe can expand if left alone and leak up to 200 gallons of water daily.

Your refrigerator can also be a guilty party, especially if it has an ice maker, which, let's face it, most modern refrigerators do. Many refrigerators with ice makers have copper pipes that funnel water to help produce the ice.

Should these pipes bend or crack, or if they aren’t fastened properly, then you’ll likely be dealing with a water leak. Copper pipes have a tendency to bend, so give your refrigerator a space of a few inches, so that the pipes don't get crushed, and you should alleviate your chances of water damage issues.

Think of how much water goes through your dishwasher. Gallons of water actually pass through its supply and discharge pipes…now imagine a leak in those pipes and the amount of water damage if the pipes aren't checked regularly? It’s not a pretty picture, your entire kitchen can be filled with soapy water.

While cracks in the pipes can often be the cause of this, you should also keep the pipes clear of food, which can break off during the wash cycle and clog your pipes. Be sure to always wash and rinse your dishes, cups and silverware before running your dishwasher, and make sure your dishwasher is full before you start it. Making sure it's full will use the water more effectively and help to prevent any possible flooding.

2. Give Your Water Main an Inspection

Locating where your water main is can also help prevent water damage. While Austin is usually warm, we do occasionally experience freezing temps in the winter. If the weather goes below freezing and stays there for a while, this can affect the integrity of your plumbing. Freezing temperatures and frost in Austin can cause damage to your plumbing and water main, especially if your outdoor spigots start to leak.

If you suspect leaks, the first test is to find your water main and turn it off, so you can check for any leaking pipes inside and outside. If you see any unexpected water leakage, such as a puddle on the floor or water stained walls, you may have a problem and if it's a real problem, you could require water extraction by SERVPRO . If it hasn't gone on too long, you may be able to remedy this with changing some pipes and hoses, but if it persists, then you should call a professional for more investigative work.

3. Upgrade Your Washing Machine Hoses to Prevent Increased Chances of Water Damage

If your washing machine has a leaky hose or a broken supply line, you could face major flooding. Washing machines hoses are actually a leading cause of water damage, because they’re used so frequently that they have a greater tendency to leak and break over multiple uses. This is why it’s important to inspect your washing machine hoses several times throughout the year for any kind of leaks as well as wear and tear. Another way to help determine if your washer has a leak is to install an automatic shut off valve, which will shut off the machine if pools of water should appear.

Shut-off valves vary in price, depending on what type you get, but can actually save you a bundle if you use them as a preventive measure against flooding and water damage.

4. Keep an Eye on Water Pressure in Your Austin home or Business

Another issue that can cause water damage Austin is if your water pressure is set too high. Checking the water pressure can help reduce the overall flow of water in your home or business. Using a water pressure gauge will help determine the correct flow through your hoses and pipes; they can be purchased at most hardware stores and are easy to operate. Simply attach the gauge to an outdoor faucet, turn on the water at full force and you’ll see the reading.

Standard water pressure should usually be between 40 to 70 psi. If you find that the pressure is, in fact, at too high a level, it can greatly affect your pipes and hoses. If your pressure exceeds 100 psi, then you’ll probably need a pressure regulator, which can help bring the pressure down.

5. Water Detectors: A Worthy Investment

Water detectors can be extremely helpful if you’re unable to check your hoses and pipes on a frequent basis. They are definitely helpful in identifying water leaks and preventing water damage Austin in addition to mold.

They are fairly affordable electronic devices that detect low moisture levels and alert you when water or moisture makes an unwanted appearance. They’re important in that they help find leaks and water spots that are often missed. It's recommended to get several of these to place near appliances, such as toilets, dishwashers, washing machines, water heaters, and sump pumps.

6. Check Your Water Bill

Another useful way to determine if you have leaks or pressure issues is to check your water bill. If your bill is pretty consistent, but then suddenly you notice a massive rise in cost, you may have a problem that needs further investigation to discover if you have leaks in your Austin business or home. Don’t ignore a rise in your water bill. You should thoroughly investigate places such as crawlspaces (some exist in Austin as well), under cabinets, walls, hoses and all of your indoor and outdoor plumbing for water damage. It may be inconvenient to check everything, but it’s better to be thorough, than to face the results of extensive water damage.

7. If You Live in Austin and Have a Leak, Get It Fixed

Any leak, even the smallest and most insignificant one, should be immediately addressed. While many leaks can be remedied with a simple repair, such as replacing a hose, others may require more extensive work and can become more serious if neglected. A burst pipe can cause major water damage, leading to the need for water extraction and water damage cleanup.

If the area is not properly cleaned, you’ll begin to see the spread of mold, mildew and dry rot.

Preventing External Water Damage Problems in Austin

8. Keep Track of Your Garden/Lawn Hoses

Whether you like to garden or you occasionally water the plants in the backyard, we often leave our garden hoses attached to the outdoor spigot. While it’s common to do this in Austin, where it’s usually warm, it’s not advisable in colder weather. Granted, Austin doesn't have a typical winter like the northeast and midwest, but it does get cold here, and if you leave your hoses connected when there’s a freeze, then there can be problems. There is actually a very substantial risk for water damage if you leave your hoses connected during a freeze.

Standing water in a hose can be a big problem as the water, once it freezes, can create a chunk of ice that gets lodged and prevents the flow of water. There is a high risk your pipes will burst if this type of blockage occurs, which can be expensive to remedy. Burst pipes can wreak havoc on your floors, walls and even your foundation. So always be sure to disconnect your hoses in the winter in Austin.

9. Clogged Gutters and Downspouts: Another Potential Water Damage Problem in Austin

If you ignore your gutters, and don't clean them often, you can face potential water damage. With leaves and branches flying all over the place, it’s inevitable that they will find their way into your gutters and get stuck. Once they get stuck, then the proper flow of water is restricted, and water can splatter all over your walls, causing not just problems with your gutters, but also with your foundation over time.

Gutters should be cleaned roughly twice a year to ensure that there’s a proper flow with no blockages. You should also check your roof if possible for any standing water; not only can these breed mosquitoes, but if the water just sits there, it can damage your roof, and those repairs are expensive.

In addition to your gutters, check your downspouts, which can also become blocked if neglected. Always point them away from your structure, so that water doesn't come in contact with your foundation. This will help prevent water damage Austin as the water is relocated away from your walls and flows into your yard.

10. Trees and Vegetation Can Affect your Pipes

If you have underground plumbing, utility pipes or a sprinkler system in your backyard, then there will be potential for your trees and shrubs to come into contact with your pipes. If not monitored, the roots of the trees and shrubs can become problematic. Their roots can actually grow deep into the ground and wrap themselves around your pipes. If you find you have problems with your utility pipes in Austin, then the roots may in fact be strangling them. If this is the case, then you may have to dig up and move trees, shrubs or other types of vegetation to get to the root of the problem (no pun intended).

How SERVPRO of East Central Austin Can Help

If you experience water damage and your damage is beyond something you can remedy on your own, SERVPRO of East Central Austin provides 24-hour emergency service for water damage needs. Our highly trained technicians will respond immediately to your residential or commercial emergency.

We can help with all aspects of water damage Austin, including water extraction, water damage cleanup and water damage restoration. We use only top of the line equipment for our cleanup services, and we make it "Like it never even happened."

Need help with your water damage issues? Call us at SERVPRO today at (512) 420- 9886.

How to Prevent Water Damage in Austin

5/16/2017 (Permalink)

House Flood SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Some of the biggest causes of water damage in Austin are excessive rain, floods, and storms. However, water damage can occur in a variety of other ways as well –from leaky pipes, broken hoses, faulty vents and clogged toilets in your home or commercial property. All of these can create a multitude of problems.

Consider this: If you have a small pipe in your Austin home or office, and there’s even a hairline crack in it, you could be leaking up to 200 gallons of water a day. Annual routine inspections of your pipes and appliances that use water, such as dishwashers, sinks, bathroom plumbing, washing machines, refrigerators, as well as replacing any hoses that are problematic will help prevent leaks before they happen or get out of hand.

While minor leak repair can save you a lot in the end, nothing can really prepare you for excessive flooding, especially in cities like Austin, Texas that are prone to heavy periods of rain and flooding. If you experience heavy water damage, flood and water damage to your home or business, then water damage restoration by a commercial cleaning service will be a necessity.

Harmful Types of Water Damage

The Institute of Inspection Cleaning and Restoration Certification (IICRC), states that there are three different types of water that can be harmful, because of their potential contaminants. These classifications often have no relation to storms or floods.

1) Clean Water: Clean water is often the result of an appliance that leaks or eventually breaks down. Overall, it’s not as dangerous as #s 2 & 3, but it shouldn't be ignored, as this type of water can cause problems down the road.

2) Grey Water: Grey water is wastewater without the fecal contamination, but that doesn't mean it’s not contaminated. Grey water derives from plumbing problems, including leaks, seepage, clogged dishwashers, washing machines and toilets that overflow. If not addressed, grey water can contain a large amount of biological contaminants that will make you sick, especially if you have asthma, allergies or respiratory problems.

3) Black Water: This type of water damage is considered extremely dangerous as it can host harmful bacteria derived from sewage backup, floodwater and backed up toilets. The abundance of contaminated waste in black water should not be taken lightly, as the waste and pathogens can produce harmful bacteria that can be detrimental to your health if not remediated immediately.

The Four Classes of Water Damage in Austin

While water can greatly damage a home or business, in most cases it’s the time frame of how the water evaporates that’s responsible for different levels of damage. The longer the evaporation, the more harmful the damage will likely be.

According to the IICRC, there are four different classes of water damage, all of which are based on their levels of toxicity. Porosity also plays a large role in the extent of the damage. If an Austin home or business uses materials with low porosity, then it’s likely that the materials will absorb a minimum of the overall moisture. Minor floods can cause damage to carpets, but if ignored, then the water will eventually seep into the walls and can weaken the stability of the structure. Temperature and the time frame in which the damage is cleaned can greatly impact the spread of toxins, including mold. This is why it’s crucial to immediately address and remediate any type of water damage, so that it doesn't gestate and cause further problems.

Class 1 is characterized by a slow rate of evaporation that usually affects building materials with low porosity. This means that the materials can actually absorb the water, which is usually a limited amount impacting a small part of a room, or even larger rooms with materials that can take in limited moisture.

Larger amounts of water can be ranked as Class 2. Here, the amount of water can impact an entire room, leaving carpeting and furniture at risk. Signs include water creeping up walls and staining them, causing damage to most structural materials.

Class 3 involves the greatest amount of water damage, with water soaked ceilings, walls, insulation and carpeting. In most cases, an entire room or house has fallen victim to the water damage.

Class 4 mainly revolves around the extent of drying time and if any building materials are salvageable. Of course this all depends on the overall extent of the damage. If your Austin home or business is made of materials with low or no porosity (brick, concrete, plaster, stone and wood), then there’s a greater chance that it will be harder to properly remediate the water damage. The materials may have experienced such saturation that it will take low specific humidity to prevent further issues.

Additional Water Damage Problems

Wood Damage

While materials such as sheet rock, plaster and insulation can be affected by water damage, wood is also susceptible. If you have an older structure, largely constructed out of wood, water damage can affect the ceiling beams and floorboards. Excess water if not properly remediated, can waterlog beams and cause extensive damage and sagging from the excess weight. If the damage is extreme, them beams and floorboards, including the subfloor, may have to be replaced. In addition to the possibility of wood sagging for the water, beams and floorboards can also become warped and bring on mold and mildew. If caught early and properly dehumidified, the wood can be properly dried out and not have to be replaced.

Some Ideas on Preventing Water Damage

As Austin is particularly susceptible to flooding, you should prepare yourself and your property from any potential water damage that flooding can cause.

  • Gutters: Most people don’t regularly clean their gutters. Leaves, twigs and other objects land in your gutters and just sit there. When a storm occurs, all of those objects will most likely stay there and clog the downspouts. With nowhere to go, all that water can run down the side of your house and business and seep into the foundation, walls and floors, leading to water damage and mold. Keep your gutters clean and if you have downspouts, position them at least ten feet from your structure, so that the water doesn't have contact with your structure.
  • Sump Pumps: If your Austin home has a basement, you should always check your sump pump to make sure that it’s working, especially when inclement weather is on the rise.
  • Fixing Leaks: It’s important to maintain the quality of hoses and pipes, by repairing any leaks that you may find. Pipes can leak through sealant and caulk if it’s old. Check for dark spots around pipes, as well as on the ceiling. Replace any damaged or loose shingles on your roof; this can help stop leaks and also prevent your roof from rotting in the future.

By taking some routine steps to prevent water damage, your home or business should be able to withstand a flood or rainstorm. However if you should experience water damage, and are not able to remedy it on your own, you will need to call a professional cleaning service, like SERVPRO of East Central Austin, to take care of it for you.

Austin Water Restoration Process

10/13/2016 (Permalink)

Flood SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Restoring Your Austin Property after Water Damage

Have you recently had water damage in your Austin home or business, and are not sure how to handle it? You're not alone, many people are unsure of the steps they should take after having a water damage event, and how they should go about having their home or business properly restored after the damage occurs.

There are a variety of issues that can cause your Austin TX home or business to suffer from water damage. These can include a flood, burst pipe, sewage backup and more. These issues can occur without any type of warning and gravely affect your Austin home or business.

It's stressful and many times you don't know what to do or who to call. When your home or business suffers from water damage, even an extra hour can significantly worsen the damage, so it's important to call water damage professionals immediately to handle your issue. SERVPRO of East Central Austin can help immediately to stop the damage from worsening and restore your property and belongings to make it like it never happened. Our SERVPRO professionals are highly trained and certified Austin water damage restoration technicians, and we can handle all your water damage restoration water extraction needs.

The first step to restoring your Austin TX home or business after a water damage event is to act quickly. Acting quickly can help immensely in salvaging and restoring your belongings and property, including the drywall and flooring that's in your Austin home. It's important to note how quickly water can permanently damage organic material. Unfortunately, it's only a matter of hours before your property can be left with irreversible water damage. If our certified SERVPRO technicians are called immediately, we can respond quickly and often save and restore water damage and lesson the chance of secondary issues such as mold growth.

If mold does begin to grow in your Austin home or business, you may need to have mold remediation as well.

Your first step to restoring your home or business is to call SERVPRO of East Central Austin so that we can respond to your emergency as quickly as possible. After arriving, our technicians will do a thorough inspection with our moisture readers to determine the extent of and where there is potential for water damage and how far the moisture has traveled. Once assessed, our production team will use heavy duty water extractors (powerful pumps and vacuum units) capable of removing hundreds or thousands of gallons of water to pump out standing water and areas of property saturated with water.

Next, our technicians use room measurements, temperatures from various locations and relative humidity to determine the appropriate number of air movers and dehumidifiers needed to dry your home or business. Our air movers are strategically placed to evaporate excess moisture from belongings and property while dehumidifiers reduce the moisture content of the air, hastening the drying process. Once dry SERVPRO of East Central Austin uses cleaning techniques to provide sanitizing, deodorization and disposal to decrease the possibility of microbial growth.

Odor Removal and Deodorization

We are trained to identify and deodorize offensive odors when necessary. Our technical expertise and industrial grade air scrubbers and fogging equipment go well beyond simply masking odors and other shortcuts that don’t work when your odor problem is serious or persistent.

Sanitizing Treatments

Depending on the scenario, we may use antimicrobial, antibacterial, or disinfectant treatments to clean your property.


We will remove and dispose of damaged materials with guidance from you and your insurance adjuster.

Faster to your Austin area Water Damage Event

6/21/2016 (Permalink)

Water Removal SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

Flooding and water emergencies don’t wait for regular business hours and neither do we. SERVPRO of East Central Austin provides emergency cleaning and restoration services 24 hours a day, 7 days a week—including all holidays.

Faster To Any Size Disaster

Flooding and water damage is very invasive. Water quickly spreads throughout your home and gets absorbed into floors, walls, furniture, and more.  SERVPRO of East Central Austin arrives quickly and starts the water extraction process almost immediately. This immediate response helps to minimize the damage and the cleaning and restoration costs.

Need Emergency Service? Call Us 24/7 – 512-420-9886

Water Damage Timeline

Within Minutes

  • Water quickly spreads throughout your property, saturating everything in its path.
  • Water is absorbed into walls, floors, upholstery, and belongings.
  • Furniture finishes may bleed, causing permanent staining on carpets.
  • Photographs, books, and other paper goods start to swell and warp.

Hours 1 - 24:

  • Drywall begins to swell and break down.
  • Metal surfaces begin to tarnish.
  • Furniture begins to swell and crack.
  • Dyes and inks from cloth and paper goods spread and stain.
  • A musty odor appears.

48 Hours to 1 Week:

  • Mold and mildew may grow and spread.
  • Doors, windows, and studs swell and warp.
  • Metal begins to rust and corrode.
  • Furniture warps and shows signs of mold.
  • Paint begins to blister.
  • Wood flooring swells and warps.
  • Serious biohazard contamination is possible.

More Than 1 Week:

  • Restoration time and cost increase dramatically; replacing contaminated materials and structural rebuilding may be extensive.
  • Structural safety, mold growth, and biohazard contaminants pose serious risks to occupants.

About SERVPRO of East Central Austin

SERVPRO of East Central Austin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.

Austin, 24 Hour Emergency Water Damage Service

6/15/2016 (Permalink)

Certified Clean SERVPRO of East Central Austin Professionals are available 24 hours/7 days a week and will respond quickly to a restoration emergency.

SERVPRO of East Central Austin is available 24 hours a day for water emergencies, large or small. When you are dealing with water damage, immediate action is crucial. A delay of just a few hours can greatly increase the severity of the water damage.

We Answer the Phone Ready to Help
Call Today - (512) 420-9886

We understand that when you call us, you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of East Central Austin has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

About SERVPRO of East Central Austin

SERVPRO of East Central Austin specializes in the cleanup and restoration of residential and commercial property after a fire, smoke or water damage event. Our staff is highly trained in property damage restoration. From initial and ongoing training at SERVPRO’s corporate training facility to regular IICRC-industry certification, rest assured our staff is equipped with the knowledge to restore your property.